Samuel T Wilson

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• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
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• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

Developed and implemented training programs for new hires to ensure they had the tools needed to succeed in their roles.

• Analyzed customer feedback data and identified areas of improvement for the team.

• Provided guidance and coaching to employees on how to better handle difficult customer service situations.

• Managed daily operations of a customer service department, including scheduling shifts, assigning tasks, and monitoring productivity levels.

• Led weekly meetings with staff members to discuss upcoming projects, current challenges, and potential solutions.

• Reviewed resumes, conducted phone screens, and managed candidate pipelines.

• Conducted in-depth interviews with top candidates to assess skills and

• Coordinated with Shipping Clerk and Receiving Clerk to dock trailers, unload shipments, and ship products by loading trucks
• Fulfilled company orders by using Pick-n-Pull system and computer to locate needed products, bring them down from racks, and assemble them into a crate
• Sorted offloaded materials, packaged them onto secure pallets, lifted them onto racks, and documented their warehouse locations

• Company Overview: Spray Foam Installation
• Responsible and accountable for working with team members to complete spray foam jobs and other necessary work as directed by the Operations Manager or the company owners
• Prepares thoroughly, familiar with the scope of work per job and for job assignment by ensuring necessary equipment, safety gear, tools, paperwork and supplies are brought
• Make necessary preparations for installation process at jobsite by unloading equipment and placing items in location of installation
• Spray Foam Installation