Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Published Work
Timeline
Generic

Samuel Uglow

Corinth,TX

Summary

I am a professional English language educator, tour guide, writer, and lifelong learner with years of experience teaching both in the United States and abroad, guiding tours in the tourism industry, writing and publishing in various spaces, and exploring the breadth and depth of the world as much as possible.

Overview

18
18
years of professional experience
1
1
Certification

Work History

AP English Language Facilitator

Coppell ISD
08.2017 - Current
  • Increased learner engagement by incorporating interactive activities, group discussions, and project based learning into sessions.
  • Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
  • Delivered high-quality training sessions, ensuring learners developed a thorough understanding of the subject matter.
  • Contributed to improved learner performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
  • Managed logistics for off-site events, resulting in seamless execution and positive feedback from participants.
  • Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
  • Developed customized curriculum for five courses, enhancing participant comprehension and retention of key learning outcomes.
  • Assisted in the design of evaluation tools to measure lesson success and inform future improvements to project and curriculum design.
  • Provided constructive feedback to learners during debriefing sessions and in written assignments, fostering personal growth and skill development.
  • Built rapport with diverse groups of learners, parents, administrators, and community stakeholders by demonstrating empathy, active listening skills, and cultural competence.
  • Promoted continuous learning in staff professional development sessions by sharing best practices and lessons learned from various facilitation experiences.
  • Led virtual class sessions using web-based learning management system platforms while maintaining high levels of participant interaction and engagement throughout the COVID pandemic.
  • Evaluated participant progress through ongoing formative and/or summative assessments to ensure mastery of course objectives before concluding each session.
  • Collected and analyzed learner feedback, consistently implementing suggestions for improvement in subsequent sessions.
  • Maintained current knowledge of education trends and best practices by attending professional development events, staying informed on new facilitation methods, and adapting them to the unique needs of learners.
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct learners.
  • Identified areas in need of improvement and implemented solutions.
  • Planned and facilitated writing and socratic seminar workshops in accordance with the Texas English III TEKS, employing varied methods to maximize usefulness across content areas.

Uber Partner

Uber
10.2018 - Current
  • Maintained a 5-star rating over more than 4000 rides and 5 years of service.
  • Displayed adaptability in navigating various driving conditions and environments, ensuring passenger safety at all times.
  • Built rapport with passengers through friendly conversation and attentive listening.
  • Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
  • Assisted passengers with special needs or requirements, ensuring their comfort throughout the ride.
  • Utilized technology effectively for managing ride requests, payments, and tracking trip progress.
  • Updated knowledge of local landmarks and destinations to provide accurate directions to passengers when needed.
  • Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Optimized profitable time by anticipating surge areas, targeting highly trafficked sectors and daisy-chaining rides.
  • Followed company guidelines and policies when interacting with passengers.
  • Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
  • Maintained a high driver rating through excellent communication and navigational skills.
  • Enhanced passenger experience by keeping a clean and comfortable vehicle environment.
  • Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
  • Provided safe transportation for passengers, adhering to traffic laws and regulations.
  • Increased efficiency with effective route planning and GPS navigation usage.
  • Handled ride requests professionally, respecting privacy boundaries of both riders and drivers.
  • Drove VIPs to corporate events and meetings.
  • Observed passengers during the journey and reported any suspicious behavior.
  • Helped passengers with luggage, collected fares and politely answered questions.
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.

Rail Guide (Tour Guide)

Holland America Line
06.2023 - 07.2023
  • Researching, Scripting, and Delivering tours to shoreside excursion groups from Holland America and Princess Cruises
  • Duties and skills include customer service, education, public speaking, drink and food preparation, sales, and experience development.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Guided groups of up to 88 people on scheduled tours.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
  • Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
  • Adapted to unexpected schedule changes by being flexible and adjusting itineraries to keep tours moving smoothly.
  • Provided suggestions and recommendations for activities, restaurants and accommodations to keep customers entertained after tour hours.
  • Established positive relationships with tour members through fun and engaging conversation.
  • Checked tour vehicles for cleanliness, safety and functionality.
  • Maintained accurate records of tour members and managed customer paperwork for organizational maintenance.
  • Assisted tour members with luggage, bags and maps while handling other helpful tasks.

Rail Guide (Tour Guide)

Holland America Line
06.2022 - 07.2022
  • Researching, Scripting, and Delivering tours to shoreside excursion groups from Holland America and Princess Cruises
  • Duties and skills include customer service, education, public speaking, drink and food preparation, sales, and experience development.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Built personal relationships with guests to promote positive experiences.
  • Guided groups of up to 88 people on scheduled tours.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.

Pre AP English I and II Teacher

Life Schools
07.2016 - 07.2017
  • Worked among underserved populations
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Increased student literacy rates by implementing targeted reading strategies in individualized instruction plans.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
  • Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Supported students in developing social skills through structured activities and positive reinforcement techniques.
  • Incorporated multiple types of teaching strategies into classroom.
  • Graded and evaluated student assignments, papers, and course work.

Adjunct English Faculty

Dallas College
01.2016 - 07.2017
  • Created and implemented college level English rhetoric and introduction to literature courses, including selecting texts, creating lessons, and devising formal and informal assessment strategies.
  • Enhanced student comprehension by incorporating diverse teaching methods and multimedia presentations.
  • Collaborated with colleagues to develop interdisciplinary units for increased subject relevance.
  • Provided constructive feedback on assignments, fostering critical thinking skills and boosting overall student performance.
  • Developed tailored lesson plans to meet the individual learning needs of each student in the classroom.

Adjunct Faculty Instructor (Dual Credit)

Navarro College
01.2016 - 05.2016
  • Created and implemented dual credit English Rhetoric classes.
  • Enhanced student engagement by incorporating real-world examples and multimedia resources into lectures.
  • Collaborated with colleagues to develop interdisciplinary courses, fostering a comprehensive understanding of subject matter.
  • Provided constructive feedback on assignments, enabling students to improve their writing and critical thinking skills.


Maintenance

Life School Red Oak
01.2016 - 05.2016
  • Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
  • Contributed to the school''s positive atmosphere by promptly addressing any maintenance issues and reporting them to the administration.
  • Ensured proper waste disposal with regular trash removal and recycling efforts, promoting an eco-friendly campus.
  • Assisted in maintaining a healthy learning environment by deep cleaning classrooms, restrooms, and common areas on a consistent basis.
  • Improved overall cleanliness of the school grounds by participating in seasonal projects such as leaf removal and snow clearing.
  • Supported the organization of school events by setting up furniture and equipment for various functions, enhancing student experiences.
  • Reduced maintenance costs through proactive identification of potential issues and timely repairs, minimizing disruptions to daily operations.
  • Collaborated with fellow janitorial staff members to develop efficient cleaning schedules and routines for optimal productivity.

Dissertation Editor

Pan African Theological Seminary
12.2015 - 01.2016
  • Enhanced the quality of dissertations by meticulously proofreading and editing content for clarity, coherence, and academic rigor.
  • Boosted clients'' chances of publication by ensuring adherence to specific style guides, formatting requirements, and citation rules.
  • Improved overall readability and flow of manuscripts by restructuring complex sentences and rephrasing awkward phrasings.
  • Collaborated with fellow editors to provide comprehensive feedback on dissertation drafts, resulting in well-rounded revisions.
  • Fostered positive relationships with clients through clear communication and timely responses to inquiries or concerns regarding their projects.
  • Safeguarded academic integrity by identifying instances of plagiarism or inconsistencies in citations, encouraging originality in writing.
  • Assisted non-native English speakers in refining language use within their manuscripts, ensuring proper grammar and syntax throughout the text.

Handyman

Geery Construction
11.2015 - 01.2016
  • Improved client satisfaction by providing timely and quality handyman services for various home repairs.
  • Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.
  • Completed carpentry projects with precision and efficiency, resulting in well-constructed furniture pieces and home fixtures.
  • Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.
  • Streamlined project execution by carefully planning work schedules to ensure timely completion of tasks without compromising on quality.
  • Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.
  • Meticulously maintained tools and equipment, ensuring optimal performance during each task undertaken.
  • Managed inventory of supplies necessary for completing handyman jobs, avoiding delays due to lack of materials or resources.
  • Consistently met deadlines for assigned projects by prioritizing tasks efficiently based on urgency and complexity.
  • Conducted thorough inspections of completed work sites to confirm adherence to safety standards and client expectations before leaving the premises.
  • Implemented creative problem-solving strategies when faced with unique repair challenges that resulted in effective solutions tailored to specific situations.
  • Educated clients about proper maintenance practices to help prolong the lifespan of repaired items or installations within their homes or businesses.

Salesperson

Absolute Hyundai
10.2015 - 11.2015
  • Enhanced product knowledge by attending training sessions and staying current with industry trends.
  • Engaged customers in social conversations to create pleasant and easy shopping experience.

Title Landman

Saddle Ridge Resources
02.2015 - 06.2015
  • Increased efficiency in lease acquisitions by streamlining research and negotiation processes.
  • Reduced costs for clients by identifying opportunities for savings in lease agreements.
  • Enhanced client relationships with clear communication of project progress and updates.
  • Facilitated successful negotiations with landowners, resulting in favorable terms for all parties involved.
  • Expedited the leasing process by maintaining organized databases of property records and documentation.
  • Assisted clients in acquiring mineral rights by conducting thorough due diligence on potential properties.
  • Ensured timely completion of projects by effectively managing deadlines and prioritizing tasks accordingly.
  • The acquisition process was optimized using innovative tools like GIS mapping software to identify prospective properties more efficiently.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Day Laborer

JM Contractors
09.2014 - 02.2015
  • General construction work, painting, building, and site-cleanup.
  • Improved construction project efficiency by assisting in the preparation, maintenance, and clean-up of work sites.
  • Enhanced team productivity by loading and unloading materials, tools, and equipment for various projects.
  • Ensured timely completion of tasks by following directions from supervisors and adapting to changing priorities.
  • Maintained safe working environments by adhering to safety guidelines and promptly reporting hazards to management.
  • Contributed to successful landscaping projects through proper use of gardening tools and techniques.
  • Aided in the assembly of structures by accurately measuring, cutting, and positioning building materials according to specifications.
  • Helped complete electrical projects by installing wiring systems and ensuring all components were properly connected before activation.
  • Reduced material waste during construction jobs through accurate measurement and effective resource allocation.
  • Promoted project progress by working closely with team members, sharing knowledge of best practices for each task at hand.

Ads Quality Rater

Zero Chaos
10.2014 - 01.2015
  • Ads Quality Rating with an emphasis on accurately gauging the effectiveness and quality of advertisements set forth by Google in the UK market.
  • Identified appropriate marketing channels and target customers for campaigns.

Temporary Maintenance

Life School Red Oak
07.2013 - 07.2013
  • Weekend maintenance including on call work, general clean up, site maintenance, and some security.
  • Improved equipment reliability by performing routine maintenance tasks and inspections.
  • Reduced downtime by troubleshooting and repairing mechanical issues swiftly and efficiently.
  • Ensured compliance with safety regulations through regular equipment checks and adherence to protocols.
  • Maximized productivity with timely preventive maintenance, minimizing potential disruptions.
  • Maintained clear communication with team members to effectively coordinate maintenance activities.
  • Enhanced overall facility performance by identifying areas for improvement and implementing necessary upgrades.
  • Streamlined work processes through the development of detailed maintenance schedules and checklists.
  • Managed inventory of spare parts, ensuring availability for prompt repairs and reduced downtime.
  • Collaborated with other departments to facilitate smooth operations, addressing maintenance concerns promptly.

Senior Editor

The Rockett Review
01.2013 - 04.2013
  • Compiling, editing, and publishing an e-book of poetry and short stories.
  • Enhanced publication quality by implementing rigorous editing and proofreading processes.
  • Streamlined editorial workflow for improved efficiency and timely content delivery.
  • Collaborated with writers to refine content, ensuring clarity and adherence to style guidelines.
  • Established strong relationships with freelancers, expanding the pool of available talent for various projects.
  • Championed the adoption of digital publishing tools for increased efficiency and streamlined workflows.
  • Collaborated with writers and graphic designers to develop content schedules and plan workflows.

Maintenance

Life School Red Oak
01.2010 - 07.2012
  • General maintenance, shift leader for weekend first shift, cleaning, and some clerical work.

Intern

The Bridge International Church Paris
04.2011 - 07.2011
  • General office work, web-site administration, filing, advertising, and general clerical work.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Teller

BBVA in the USA
08.2008 - 10.2009
  • General teller work including cash handling, sales, some data entry, opening and closing duties, and some account maintenance as needed.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.

Server

Bob Luby's Seafood Grill
07.2006 - 01.2008
  • Food preparation, cash handling, customer service, and some general maintenance.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Cook

Braum's
10.2005 - 07.2006
  • Cooking, cleaning, cash handling, and customer service.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Showcased excellent knife skills for precise cutting and preparation of various ingredients.
  • Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.

Education

Master of Fine Arts - MFA, Creative Writing - Creative Writing

University of Glasgow
Glasgow, Scotland, United Kingdom
12.2014

Bachelor of Arts - BA, English Language and Literature, General - English Language And Literature

Southwestern Assemblies of God University
12.2010

Skills

  • Publication
  • Novel Writing
  • Proofreading
  • Teaching
  • Presentation
  • Leisure Travel
  • Hospitality Industry
  • Reliability
  • Critical Thinking
  • Problem-solving
  • Interpersonal skills
  • Positive attitude

Accomplishments

  • Voted teacher of the Month multiple times.
  • Honored as featured graduation speaker for the graduating classes of 2020 and 2023
  • Recognized as honored teacher by the top 5% of ranked seniors in 2021, 2022, 2023

Certification

  • TESOL - Southwestern Assemblies of God University
  • ELAR 7-12 - Texas Education Agency
  • ESL - Texas State Board of Education

Published Work

  • “You Get a Line… pt. 2” Article, The Republic of Fly. Published September 6, 2015
  • “You Get a Line…” Article, The Republic of Fly. Published August 1, 2015
  • “Bait Shops and Local Business” Article, The Republic of Fly. Published July 30, 2015
  • “April Showers: How Rains Can Affect Your Fishing” Freelance article, The Republic of Fly. Published July 15, 2015
  • “Dr. Hania Alaidroos, Member Spotlight” Freelance article, The Dallas Medical Journal. Published September 2014.
  • "Bogar Garcia, Member Spotlight" Freelance article, The Dallas Medical Journal. Published August 2014.
  • "Fences" Short story, storgy.com. Published January 2014.
  • The Rockett Review: Then and Now, Publisher, editor, compiler. March 2013.
    "Hypocrite" Poem, The Bird's Eye Poetry reView. Published January 2011.

Timeline

Rail Guide (Tour Guide)

Holland America Line
06.2023 - 07.2023

Rail Guide (Tour Guide)

Holland America Line
06.2022 - 07.2022

Uber Partner

Uber
10.2018 - Current

AP English Language Facilitator

Coppell ISD
08.2017 - Current

Pre AP English I and II Teacher

Life Schools
07.2016 - 07.2017

Adjunct English Faculty

Dallas College
01.2016 - 07.2017

Adjunct Faculty Instructor (Dual Credit)

Navarro College
01.2016 - 05.2016

Maintenance

Life School Red Oak
01.2016 - 05.2016

Dissertation Editor

Pan African Theological Seminary
12.2015 - 01.2016

Handyman

Geery Construction
11.2015 - 01.2016

Salesperson

Absolute Hyundai
10.2015 - 11.2015

Title Landman

Saddle Ridge Resources
02.2015 - 06.2015

Ads Quality Rater

Zero Chaos
10.2014 - 01.2015

Day Laborer

JM Contractors
09.2014 - 02.2015

Temporary Maintenance

Life School Red Oak
07.2013 - 07.2013

Senior Editor

The Rockett Review
01.2013 - 04.2013

Intern

The Bridge International Church Paris
04.2011 - 07.2011

Maintenance

Life School Red Oak
01.2010 - 07.2012

Teller

BBVA in the USA
08.2008 - 10.2009

Server

Bob Luby's Seafood Grill
07.2006 - 01.2008

Cook

Braum's
10.2005 - 07.2006

Master of Fine Arts - MFA, Creative Writing - Creative Writing

University of Glasgow

Bachelor of Arts - BA, English Language and Literature, General - English Language And Literature

Southwestern Assemblies of God University

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