Samuel Usselton
Collinsville,Illinois
Summary
Conscientious Crew Leader dedicated to staying professional in difficult situations. Outgoing demeanor focused on task management, overseeing employees and monitoring complex workflows and conditions. Promotes interpersonal and adaptability skills to complete project tasks safely and to specifications.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Event Crew Supervisor
Collinsville Gateway Convention Center
Collinsville, IL
04.2024 - Current
- Supervised crew and housekeeping members during event setup to ensure smooth operations.
- Coordinated setup and breakdown of event spaces for various functions within time restraints.
- Trained new staff on safety protocols and operational procedures.
- Customer service is a key part of events. Multiple day of changes to ensure the client was satisfied with their event.
- Completed thorough opening, closing, and shift change functions to maintain operational standards
- Worked with maintenance to repair or replace any problems throughout the building.
- Collaborated with event managers to meet specific client requirements and deadlines.
Event Crew Member
Collinsville Gateway Convention Center
Collinsville, Illinois
12.2021 - 04.2024
- Provided assistance to our AV team when needed.
- Assisted with loading and unloading equipment for various conventions
- Maintained cleanliness of event areas throughout the venue during event days.
- Collaborated with team members to execute event timelines and sets efficiently.
- Provided excellent customer service to attendees, answering questions and resolving issues.
- Adhered to safety protocol in storing, loading and unloading set pieces and stage equipment.
- Monitored crowd behavior and reported any issues to supervisors immediately.
- Performed general maintenance tasks such as sweeping and mopping prior to and after an event.
- Stepped up when a supervisor or event manager was not near by or fell short.
Lot Associate
Home Depot
Collinsville, IL
10.2019 - 07.2021
- Assisted customers in locating products throughout the store.
- Maintained cleanliness and organization of the lot area.
- Loaded and unloaded merchandise for customer pick-up.
- Collaborated with team members to enhance customer service experience.
- Supported outdoor merchandising by arranging displays
- Completed daily tasks on time while maintaining lot standards and customer satisfaction.
- Performed routine maintenance on equipment used in the parking lot such as snow blowers, brooms, and shovels.
- Communicated regularly with other Lot Associates via radio headsets to coordinate efficient customer service operations.
- Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
Education
Collinsville High School
Collinsville, ILSome College (No Degree) - Associates In Science
Southwestern Illinois College
Belleville, ILSome College (No Degree) - Engineering
Southern Illinois University, Edwardsville
Edwardsville, ILSkills
- Time restraint coordination
- Customer service
- Staff training
- Eager and quick to learn
- Great in teams
- Problem solving
- Communication skills
- Adaptability
- Skilled in forklift, skyjack, and other equipment
- Delegating work
- Jobsite safety
- Crew oversight
- Equipment maintenance
- Work Planning and Prioritization
Affiliations
- Woodworking
- Home Projects
- Yard work
- Auto repair projects
Certification
- Forklift Operator Safety Training, Wiese, 2023
- MEWP Safety Training, Wiese, 2023
References
References available upon request.
Timeline
Event Crew Supervisor
Collinsville Gateway Convention Center
04.2024 - Current
Event Crew Member
Collinsville Gateway Convention Center
12.2021 - 04.2024
Lot Associate
Home Depot
10.2019 - 07.2021
Collinsville High School
Some College (No Degree) - Associates In Science
Southwestern Illinois College
Some College (No Degree) - Engineering
Southern Illinois University, Edwardsville