Samuel Vargas

• Oversee a 14 Data Centre staff team, monitor their performance, and provide constructive feedback across three North America regions
• Recruit, mentor, and enhance the skills of Data Centre Engineers and staff to achieve set goals
• Align data center priorities with the overarching global data center strategy and company objectives
• Supervise computing hardware and network functions at the data center location
• Collaborate with various Infrastructure departments to shape and execute immediate and long-term North American data center strategies
• Develop, document, and continuously refine standard installation and routine maintenance operating procedures
• Serve as Project manager for multiple projects or new Data Center expansions as needed
• Conduct performance appraisals for team members
• Facilitate effective team meetings by suggesting agenda points and communicating them clearly to attendees
• Build out KPIs and report to management
• Aid in predicting future capacity needs, considering space and power consumption
• Efficiently handle multiple data center projects from the planning stage through to execution.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.

• Acquired FusionStorm 10/18). Responsible for assisting Account Executive and Account team by performing administrative and client support duties associated with maintaining client accounts
• Primary focus on ensuring excellent service standards and maintaining high customer satisfaction, acting as liaisons, providing product and services information, and resolving any emerging problems and escalations that clients might face with accuracy and efficiency
• Maintain client relationships by responding to client inquiries, identifying and assessing clients’ needs, solving and referring client problems, and following up with potential and existing clients to assure satisfaction
• Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits, and follow up to ensure resolution
• Maintain client files with sales contracts, records of client interactions, client notes, and other information
• Improve the process in the supply chain for advanced integration services for large enterprise clients > $25M
• Utilize best practices and experience to introduce new tools that can improve service delivery
• Communicate with internal and external stakeholders that create action and a sense of urgency
• Interface with Computacenter leadership on escalations and resolution thereof that would be critical to client retention and business objectives.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

• Acquired FusionStorm 10/18) Newark Ca
• Oversee complex rack integration, projects, and programs while working cross-functionally with other internal stakeholders
• Organize and lead project planning activities, and develop detailed project plan and schedule
• Manage multiple large projects throughout the life cycle, initiation through closure
• Accountable for project results in regards to staying on budget, on schedule, and maintain client satisfaction
• W.ork with internal and external stakeholders to communicate project scope, tasks, deliverables, goals, resources, schedules, and budgets
• Creation of project plans that identify milestones and any dependencies
• Identify and assign resources required to fulfill project deliveries
• Collaborate with Production Planners to determine which project resources are available, and schedule project workload
• Work with Account Support Representatives to ensure that all products and related issues (software licensing, shipment logistics, Dead on Arrival, late or changed shipment dates) are coordinated with the customer and Computaceters Sales and Engineering
• Provide status reports throughout the project life cycle
• Ensure that internal and external stakeholders are updated on project status against the project plan
• Document any issues, resolutions, and process improvements
• Effectively manage project scope by ensuring any changes are documented and approved both internally and externally with project change request forms
• Develop and implement corrective action plans with engineering in response to quality defects and significant supply variances to plan
• Manage development and integration projects related to Business Operations in forecasting; demand planning & order commit process using advanced supply chain tools
• Management of inventory targets and excess and obsolete (E&O) optimize revenue
• Partnered with project team members to identify and quickly address problems.
• Communicated project updates to stakeholders at all levels.

● Work with the Principal Systems Engineer and other Practice Managers to develop proposals and coordinate engineering projects.

● Work cross-functionally with Customers, Account Managers, Inside Sales Reps, Service Managers, Vendors, Distributors, and Third-party contractors.

● Communicate in a timely and accurate manner with all parties as to the progress and completion of each project.

● Conduct kick-off meetings, weekly meetings, and project closure meetings.

● Create and manage project plans for all projects.

● Create and implement process improvement documentation—train staff on new processes and quality processes.

● Identify and assign resources required fulfilling project delivery.

● Document all issues, actions, decisions, status, and resolutions with stakeholders.

● Ensure project plan updates, project documentation, status reports, issues documentation, team timecards, and expense reports into the business systems promptly.

● Schedule, track and coordinate all the activities (meetings, con-calls, and tasks) involved in delivering engineering engagements.

● Manage project budgets for Third-party travel, expenses, and other project costs.

● Conduct clear-to-build meetings for all projects.

● Material management

● Tracking of equipment from vendors and manufacturers

● Review build of materials for each project

● Manage project builds teams to ensure the completion of all projects.

• Identified and adapted to project dependencies, altering strategic prioritization.
• Published progress reports, updating senior leadership and stakeholders on overall project development.

• Data management for NetApp installed base
• Ensure that data integrity is maintained in both SAP CRM and Oracle ERP, managed by researching order history and using various systems
• Identifying areas of potential system automation
• Work with Support Account Managers to resolve Secure Customer escalations
• Work in conjunction with Service Readiness NPI (New Product Implementation team) to execute new product releases
• Serve as SME (Subject Matter Expert) for product support on all new product releases
• Responsible for creation of new services, service mapping, protocol creation, product hierarchy, and warranty setups in SAP CRM
• Created and performed user acceptance testing for SAP CRM and Oracle
• Project Coordinator for data conversion for company acquisitions (i.e., Decru, Onaro, Topio, Akorri, and Engenio)
• Work with Oracle specialists to create and manage the licensing for new products
• Help drive resolutions for any issues with new products or services
• Resolve all bugs and data discrepancies
• Manage escalated service issues by working with cross-functional teams (Sales, Order Management, Business System Analyst, Account Managers, and Product Managers) to resolve all internal and external issues
• Manage and resolve all licensing issues.
• Work with cross-functional teams to fix any bugs and implement process changes
• Researching and resolving data discrepancies as noted on various exception reports
• Using current systems such as Oracle ERP and SAP
• Review and assist in implementing process and system changes to optimize departmental efficiencies for the maintenance department
• Assist and manage large data management cleanup projects via various systems
• Develop training processes and documentation for new hires.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.