Summary
Overview
Work History
Education
Skills
Driverlicense - Type
Affiliations
Accomplishments
Languages
Certification
Timeline
Generic

Samuel Velazquez

Framingham,MA

Summary

Dynamic Facilities Management professional with an established history of enhancing operational efficiency and safety at the City of Framingham. Demonstrated expertise in leading high-performing teams, optimizing HVAC, electrical, and plumbing systems, while ensuring compliance with stringent health standards. Recognized for driving substantial improvements in employee engagement through effective leadership and strategic cost management initiatives, committed to fostering clean, safe, and compliant workplace environments with innovative facility management solutions.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Buildings & Grounds Acting Senior

CITY OF FRAMINGHAM
Framingham, USA
02.2020 - 10.2024
  • Managed a team of employees, daily progress reports, and overall project planning.
  • Inspected work areas, equipment, and supplies to ensure proper functioning and compliance with safety standards.
  • Performed regular maintenance checks on cleaning equipment to ensure it was in good working order.
  • Developed schedules for the rotation of custodial and repair assignments.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained an inventory of supplies necessary for daily operations, including janitorial equipment and cleaning products.
  • Monitored the performance of employees, and conducted annual reviews.
  • Delegated work to staff, setting priorities, and goals.
  • Provided training to new and existing custodial personnel on proper cleaning techniques, the use of chemicals, and other related topics.
  • Assisted in recruiting qualified candidates for vacant positions within the custodial team.
  • Identified areas in need of improvement with regard to cleanliness standards, and developed strategies for meeting those goals.
  • Scheduled routine preventative maintenance activities on all building systems, including HVAC units, plumbing fixtures, and elevators.
  • Assisted with customer requests, and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish the company's goals.
  • Established protocols for dealing with biohazardous waste.
  • Prepared rooms for meetings and arranged decorations, media equipment, and furniture for social or business functions.
  • Adhered to established budget guidelines when ordering supplies or materials needed for custodial services.
  • Managed inventory and supplies to ensure that materials were available when needed.
  • Worked effectively in team environments to make the workplace more productive.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated closely with team members to achieve project objectives, and meet deadlines.
  • Responded quickly to emergency situations involving spills or hazardous materials.

Building Services Assistant Manager

NORDSTROM INC
Natick, MA
07.2014 - 12.2019
  • Managed, monitored, and operated all-digital, electrical, and computerized systems, such as alarms, HVAC, lighting, and utility system controls.
  • Directed maintenance and operations of facility systems.
  • Managed and directed facility staff by handling assignment delegation and timely completion.
  • Ensured compliance with health and safety regulations in the workplace.
  • Prepared performance reports for Building Services Department employees.
  • Enforced compliance with OSHA regulations and company policies.
  • Monitored maintenance and repair of machinery, equipment, and electrical and mechanical systems.
  • Monitored utility consumption data to ensure efficient use of resources across the organization.
  • Held oversight of repairs, installations, scheduling, and work performed.
  • Coordinated with outside contractors for repairs or installation work within the facility.
  • Provided support during emergency situations, such as fire alarms or power outages.
  • Supervised janitorial staff, and ensured that cleaning tasks were completed according to schedule.
  • Maintained presentation standards to increase the appeal of the facility.
  • Inspected equipment, facility grounds, external building structure, and systems on a regular basis.
  • Organized the maintenance and repair of all building systems, such as HVAC, plumbing, electrical, and security systems.
  • Identified training needs of staff members involved in Building Services operations.
  • Established department goals and deadlines.
  • Managed a team of building services staff, providing guidance.
  • Analyzed operational costs associated with building services activities, and identified cost-saving opportunities.
  • Scheduled and monitored on-site inspections of the facility.
  • Oversaw construction and renovation projects.
  • Developed and implemented policies and procedures for building operations.
  • Operated a variety of machinery and tools safely and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems, and implement solutions.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Conducted system analysis and testing to identify and resolve technical issues, or inefficiencies.
  • Achieved cost savings by developing functional solutions to problems.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Head of Maintenance & Housekeeping Services

SUNSHINE JANITORIAL SERVICES INC
Concord, MA
03.2012 - 05.2014
  • Managed a team of employees, daily progress reports, and overall project planning.
  • Implemented strategies to increase company efficiency.
  • Prepared work schedules and reported records to payroll.
  • Ensured the cleanliness and organization of all guest rooms, public areas, and back-of-house facilities.
  • Maintained records of employee attendance and worked closely with Human Resources.
  • Developed training programs to build employee performance.
  • Managed inventory and supplies to ensure that materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Store Manager

Jiffy Lube
Marlboro , MA
01.2010 - 02.2012
  • Maximize sales and profitability.
  • Monitored inventory.
  • Updated and maintained store signage and displays.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance, and identified performance gaps for corrective action.
  • Conducted daily store operations, including opening and closing procedures, and cash handling.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Maintained accurate records of employee performance reviews.
  • Recruited, trained, and supervised new employees.
  • Prepared staff work schedules, and assigned team members to specific duties.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Operated equipment and machinery according to safety guidelines.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Scan Manager

FedEx Freight
Northborough, MA
02.2007 - 11.2009
  • Maintained an inventory of supplies necessary for scanning operations.
  • Generated reports detailing project progress and productivity metrics related to scan operations.
  • Maintained project schedules by managing deadlines.
  • Assisted in training personnel on how to use various scanner models and associated software applications.
  • Scheduled, tracked, and communicated the status of scanning projects to team members.
  • Troubleshot problems with hardware, software, and network connectivity issues related to scanners.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Collaborated closely with team members to achieve project objectives, and meet deadlines.

Education

Continuing Education - Ministry & Theology

Colegio Latinoamericano De Teologia y Ministerio
Orlando, FL
05.2016

General Educational Development (GED) - General Studies Diploma

Assabet Valley Vocational High School
Hudson, MA

Some College (No Degree) - Electrical and Computer Engineering

Mass Bay Community College
Framingham, MA

Skills

  • Expertise in local building codes and OSHA regulations
  • HVAC, electrical, and plumbing expertise
  • Proficiency with standard power tools
  • Proficient in both writing and speaking
  • Proficient in Microsoft Office
  • Expertise in facilities operations and maintenance
  • Experienced in computerized control systems
  • Electrical panel control proficiency
  • Effective budget management
  • Employee performance oversight
  • Training expertise
  • Effective leadership
  • Consistent diligence in tasks
  • Experienced with digital communication platforms
  • Resilient in time-sensitive environments
  • Manage installation and repair teams
  • Cost efficiency techniques
  • Knowledge of facility equipment maintenance
  • Skilled in stain elimination techniques
  • Manage cleaning solvent application
  • Implement health standards
  • Proficient in carpentry techniques
  • Implement infectious material protocols
  • Supervise repair and resource management
  • Oversee mechanical operations
  • Property grounds management
  • Building maintenance materials management
  • Operational efficiency and safety
  • Performance assessments
  • Performance evaluation
  • Pest control
  • Energy management
  • Building maintenance
  • Waste management
  • HVAC systems
  • Environmental compliance
  • Emergency preparedness
  • Plumbing systems
  • Groundskeeping
  • Leadership and supervision
  • Planning and scheduling
  • Facility management principles
  • Elevator maintenance
  • Work order management
  • Service contracts management
  • Employee supervision and task delegation
  • Equipment installations and maintenance
  • Cost reduction methods

Driverlicense - Type

Regular (Class D)

Affiliations

  • Boston Marathon Medal
  • Community Church Leader
  • Framingham Baseball League

Accomplishments

  • Jiffy Lube (Manager of the Month)
  • Fed Ex (1st Place Regional Award )
  • Nordstrom Inc. (White Glove Award)
  • Framingham Public Schools (Foreman, Senior Custodial Promotions)

Languages

2,5,5

Certification

  • Certified AGILE Professional (CAP).
  • Certified Process Improvement Specialist (CPIS).
  • Certified Project Manager (PM)
  • Certified Lean Six Sigma Green Belt (CLSSGB).
  • Certified Supply Chain Management
  • Leadership & Team Management Certification.
  • Facility Manager, Operations, Maintenance & Services Certification.
  • Business Analyst Certification.
  • OSHA 30 Certification.
  • ChatGPT & AI Certification.
  • Lock out Tag out Certification (Electrical HotWorks).
  • CPR Certification.
  • Microsoft Office Certification.

Timeline

Buildings & Grounds Acting Senior

CITY OF FRAMINGHAM
02.2020 - 10.2024

Building Services Assistant Manager

NORDSTROM INC
07.2014 - 12.2019

Head of Maintenance & Housekeeping Services

SUNSHINE JANITORIAL SERVICES INC
03.2012 - 05.2014

Store Manager

Jiffy Lube
01.2010 - 02.2012

Scan Manager

FedEx Freight
02.2007 - 11.2009

Continuing Education - Ministry & Theology

Colegio Latinoamericano De Teologia y Ministerio

General Educational Development (GED) - General Studies Diploma

Assabet Valley Vocational High School

Some College (No Degree) - Electrical and Computer Engineering

Mass Bay Community College

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