Samuel Velez
Port Richey,USA
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Always strive to attain goals.
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
17
17
years of professional experience
Work History
Store Manager
Goodyear Auto Service Center
07.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Managed household errands and other essential duties.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed routine maintenance and repair.
- Updated and maintained databases with current information.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Service Advisor
Maus Nissan Of Brooksville
05.2024 - 06.2024
- Promptly responded to customer inquiries via phone, email or in person.
- Maintained records of customer interactions and transactions.
- Upsold additional products or services when appropriate.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Greeted customers and addressed their needs in a professional manner.
Service Manager
Courtesy Nissan of Tampa
03.2015 - 04.2024
- Resolved customer complaints quickly and effectively.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Identified opportunities to increase efficiency through automation or process re-engineering.
- Monitored service performance metrics to identify areas of improvement.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Resolved customer complaints in a timely manner.
- Created written estimates and obtained customer consent to proceed.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Analyzed competitive offerings to ensure the service department remained competitive.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Addressed customer questions and concerns regarding products and services.
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Monitored employee performance through key metrics analysis.
Operations Manager
Associated Hardwoods
07.2014 - 03.2015
- Developed and implemented operational procedures to ensure quality standards are met.
- Coordinated with other departments including sales, marketing, finance, human resources, to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Built strong operational teams to meet process and production demands.
- Planned delivery routing, team workflows and promotional initiatives.
Store Manager
Goodyear Tire & Rubber
03.2008 - 07.2014
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Developed relationships with suppliers to negotiate better prices.
- Managed daily banking activities such as deposits and withdrawals.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Monitored employee performance and identified performance gaps for corrective action.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
High School Diploma -
Memorial High School
West New York, NJ05.1992
Skills
- Written Communication
- Planning
- Communication
- Relationship Building
- Customer Relations
- Networking
- Time Management
- Dependable and Responsible
- Conflict Resolution
- Retail Inventory Management
- Payroll Management
- Loss Prevention
- Store Merchandising
- Employee Training
- Friendly and Positive
- Opening and closing procedures
- Problem-Solving
- Delegating Work
- Problem-solving
- Customer service
- Customer relations
- Multitasking and organization
Languages
Spanish: Native/ Bilingual
Accomplishments
- Store manager of the month 4 months in a row for the Allied Tires Co.
- Grew business at Goodyear Wesley Chapel from 70k per mth. To 200k Per mth. in 1st year and increased year over year while I was there.
- Most tire sales in the SE region For Asbury group 2016
Timeline
Store Manager
Goodyear Auto Service Center
07.2024 - Current
Service Advisor
Maus Nissan Of Brooksville
05.2024 - 06.2024
Service Manager
Courtesy Nissan of Tampa
03.2015 - 04.2024
Operations Manager
Associated Hardwoods
07.2014 - 03.2015
Store Manager
Goodyear Tire & Rubber
03.2008 - 07.2014
High School Diploma -
Memorial High School
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