Samuel Velez Jr
Davenport,FL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Data Analyst
Reservations.Com
Orlando, FL
08.2022 - Current
- Collaborated with cross-functional teams to deliver on-time and on-budget projects and initiatives'
- Documented effective and replicable methods for extracting data and organizing data sources.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Developed and implemented data governance policies and procedures.
- Produced monthly reports using advanced Excel spreadsheet functions.
Front Desk Manager
Hyatt Regency Grand Cypress
Orlando, FL
09.2019 - 08.2022
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation
- Supervised front desk staff and ensure that they provide excellent customer service
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Prepared weekly employee work schedules to meet operational needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Apparel Manager
Nike Factory Store
Orlando, FL
05.2017 - 09.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate Of Business Administration - Business Administration And Management
Valencia Community College
Orlando, FLSkills
- Strategic planning
- Policies and procedures
- Staff Management
- Business Development
- Financial Management
- Business administration
- Training and mentoring
- Complaint resolution
Timeline
Data Analyst
Reservations.Com
08.2022 - Current
Front Desk Manager
Hyatt Regency Grand Cypress
09.2019 - 08.2022
Apparel Manager
Nike Factory Store
05.2017 - 09.2019
Associate Of Business Administration - Business Administration And Management
Valencia Community College
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