Samuel Vicente
Portland,OR
Summary
Dynamic and results-driven professional with extensive experience at Popeyes® Louisiana Kitchen, excelling in team leadership and employee training. Proven track record in enhancing customer satisfaction through effective complaint resolution and continuous improvement initiatives. Skilled in cash handling and safe food practices, fostering a productive and positive work environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Crew Trainer
MacDonalds
03.2024 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
Store Manager
Popeyes® Louisana Kitchen
12.2021 - 03.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Education
BBA -
San Carlos University
Guatemala C.A03-2021
Skills
- Client Support
- Employee training
- Cash handling
- Team leadership
- Active listening
- Safe food handling
- Team leadership and supervision
- POS systems
- Delegating work
- Complaint resolution
- Continuous improvement
- Staff development
Certification
ServSafe Food Handle
Languages
English
Professional Working
Timeline
Crew Trainer
MacDonalds
03.2024 - Current
Store Manager
Popeyes® Louisana Kitchen
12.2021 - 03.2025
BBA -
San Carlos University
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