Samuel Viveros
Santa,CA
Summary
A multi-skilled team member bringing 3+ years of experience performing diverse maintenance, repair duties, and 5+ years of experience in customer service. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures. Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, diligent with people, and have problem-solving abilities. Eager Assistant Golf Professional with 2 years of experience. Successful at budgeting and planning special events with extensive understanding of instruction and equipment fitting. Adept at cart maintenance and increasing retail profits.
Overview
6
6
years of professional experience
Work History
Assistant Golf Professional
Santa Barbara Golf Club
2023.02 - Current
- Oversaw training of services staff and other day-to-day activities on driving range.
- Managed pro shop operations to ensure efficient inventory control, merchandising, and sales performance.
- Optimized daily operations by maintaining accurate records of green fees, cart rentals, memberships, tournament registrations, and other transactions.
- Coordinated junior golf programs to promote interest in the sport among younger generations.
Assistant Manager
Twisted and Glazed
2021.03 - Current
- Supported senior managers with day-to-day operational requirements
- Delegated tasks to appropriate staff members and monitored performance
- Assisted with developing new company policies, procedures, and standards
- Enhanced market penetration with special marketing campaigns and merchandising approaches
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
Service Writer
Allegiance Automotive
2020.08 - 2021.03
- Met expected demands by keeping inventory well-stocked and tracked, documenting pricing, monitoring vendor performance, and processing purchase orders
- Consulted with customers about concerns identified on vehicle, offering necessary and optional services to be handled during service visits
- Oversaw maintenance scheduling for fleet vehicles by collaborating with mechanics, dispatchers, and management
- Prepared service orders, including documenting concerns, estimating time, and costing out services
- Satisfied customers by addressing service problems head-on, looping in mechanics and management to research and handle complex concerns.
Service Technician
Pellenc America
2018.08 - 2020.08
- Coordinated complex repairs to resolve advanced equipment and system issues
- Interpreted blueprints and electrical schematics to complete equipment repairs
- Completed routine preventive maintenance work to meet manufacturer standards
- Troubleshot, serviced, and repaired products to restore functionality
- Offered best-in-class customer service with open, accurate, and professional communication.
Education
Associates of Science - Music Production and Engineering
Los Angeles Film and Recording
Los Angeles, CA12.2021
Paso Robles High School
Paso Robles, CA06.2015
Skills
- Bilingual
- Hospitality and accommodation
- Self-starter
- Reservation management
- POS systems proficiency
- Team Building and Leadership
- Networking and relationship building
Languages
Spanish
Native or Bilingual
Timeline
Assistant Golf Professional
Santa Barbara Golf Club
2023.02 - Current
Assistant Manager
Twisted and Glazed
2021.03 - Current
Service Writer
Allegiance Automotive
2020.08 - 2021.03
Service Technician
Pellenc America
2018.08 - 2020.08
Associates of Science - Music Production and Engineering
Los Angeles Film and Recording
Paso Robles High School
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