Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Samuel Welay

Silver Spring,MD

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest experiences through effective multitasking and team leadership. Recognized for improving inventory accuracy and fostering customer loyalty, ensuring operational excellence in fast-paced environments. Always eager to learn more and advance to the next level.

Overview

3
3
years of professional experience

Work History

Server

02.2024 - 07.2025
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Inventory Manager

IHOP
07.2023 - 02.2024
  • Created and updated regular inventory reports and records.
  • Maintained sufficient inventory levels to meet customer demands at all times.
  • Analyzed inventory data to identify and address stock discrepancies.
  • Participated in regular cycle counts to confirm accuracy of inventory records.
  • Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
  • Achieved operational excellence by continuously improving processes, systems, and procedures related to inventory management.

Server

IHOP
04.2022 - 07.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Contributed to inventory management by monitoring stock levels.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

School of Redemption
Addis Ababa, Ethiopia

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Customer service
  • Safe food handling
  • Liquor, wine, and food service
  • Team player
  • Reliable and responsible
  • Multitasking
  • High energy and stamina
  • Team leadership
  • Cool under pressure

Languages

English
Native or Bilingual
Amharic
Native or Bilingual
Tigrigna
Native or Bilingual

Timeline

Server

02.2024 - 07.2025

Inventory Manager

IHOP
07.2023 - 02.2024

Server

IHOP
04.2022 - 07.2023

School of Redemption

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Samuel Welay