Summary
Overview
Work History
Education
Skills
Timeline
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Samuel Whittington

North Port,FL

Summary

From my time at Beef O' Brady's, BG Fox Distributing, and my time at Suncoast BG, I've loved my time & opportunities there. I truly appreciate the work they've given me and the abilities & habits that have been instilled in me during my experiences there. Customer service, product knowledge, and the privilege of building relationships with accounts were the focus and they've fortunately become who I am. However, I'd love to take my career in the next direction. My work has always been important to me during the Beef O' Brady's experience all the way throughout my Suncoast BG experience, and it's what I pride myself in. I'd appreciate the opportunity & love to take that next step with your employment.

Overview

7
7
years of professional experience

Work History

Sales & Support Staff

Suncoast BG
Sarasota, FL
06.2021 - Current
  • Assisted customers with product inquiries and ordering process.
  • Organized customer accounts and maintained accurate records of sales activities.
  • Followed up with clients to ensure satisfaction with products and services.
  • Provided technical support for customer service representatives.
  • Researched existing customer accounts to identify potential areas for improvement.
  • Created reports on sales performance, customer feedback, and other metrics.
  • Developed marketing materials such as brochures, flyers, and promotional items.
  • Managed online store operations including inventory control, order processing, and shipping and receiving.
  • Generated leads by researching target markets and identifying opportunities for growth.
  • Handled incoming calls from customers regarding orders or product issues.
  • Processed payments using various payment methods such as credit cards or PayPal.
  • Worked closely with team members across departments to ensure seamless execution of projects.
  • Fielded customer queries, providing clear, accurate answers to technical questions and support requests.
  • Answered high volume of calls in fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Analyzed sales space capacities based on system parameters, securing high stock availability.

Sales & Support Staff

BG Fox Distributing
North Port, FL
06.2019 - 06.2021
  • Assisted customers with product inquiries and ordering process.
  • Organized customer accounts and maintained accurate records of sales activities.
  • Followed up with clients to ensure satisfaction with products and services.
  • Researched existing customer accounts to identify potential areas for improvement.
  • Created reports on sales performance, customer feedback, and other metrics.
  • Developed marketing materials such as brochures, flyers, and promotional items.
  • Handled incoming calls from customers regarding orders or product issues.
  • Managed online store operations including inventory control, order processing, and shipping and receiving.
  • Met performance standards consistently for answer rate, handle time and service quality.
  • Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
  • Maintained positive brand identity, leveraging strategic customer relation initiatives to promote affirmative relationships with clients and partners.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Host

Beef 'O' Brady's
North Port, NY
07.2017 - 06.2021
  • Greeted guests upon arrival and provided them with menus.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.

Education

North Port High School
North Port, FL
06-2019

Skills

  • Performance Tracking
  • Goal-Oriented
  • Customer Relationship Management
  • Customer Order Management
  • Customer Needs Assessment
  • Teamwork and Collaboration
  • Stock Management
  • Time Management Abilities
  • Problem-Solving Abilities
  • Account Servicing
  • Reliability
  • Active Listening
  • Effective Communication
  • Relationship Building

Timeline

Sales & Support Staff

Suncoast BG
06.2021 - Current

Sales & Support Staff

BG Fox Distributing
06.2019 - 06.2021

Host

Beef 'O' Brady's
07.2017 - 06.2021

North Port High School

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Samuel Whittington