Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Wiford

New York,NY

Summary

Highly skilled and enthusiastic professional with more than 3 years of experience managing operations in customer satisfaction in healthcare. Successfully oversee private care programs in multiple contracted hospital sites, budgeting, building new contracts, and facilitating excellent patient satisfaction. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.

Overview

12
12
years of professional experience

Work History

Patient Services Liaison Manager

ACCESS NURSING
07.2020 - Current
  • Oversight of ACCESS Nursing Private Duty program in multiple hospital sites in New York City
  • Engage in daily rounding on hospital units with nursing staff, nurse managers, patient services, guest services, patient experience, etc
  • Meet with directors of nursing to provide information/updates on the program
  • Run weekly reports and engage in weekly EOS meetings.
  • Engage in monthly leadership meetings to report on patient satisfaction with highly reputable hospitals in NYC.
  • Promote services to new hospital sites and rehab centers.

Donor Coordinator II

LiveOnNY
New York, NY
07.2020 - Current
  • Coordination with New York City Hospitals to facilitate organ and tissue transplantation.
  • Case management involvement with multidisciplinary levels of healthcare workers, medical examiners, funeral homes, etc
  • Intake volume in the call center averaged 40-50 cases per day.
  • Work with processors throughout the U.S. to evaluate the potential of donation.
  • Speak with grieving families in their most difficult times to complete legal paperwork for transplantation.

Clinical Support Coordinator – Team Lead

Indiana Donor Network
Indianapolis, IN
01.2018 - 07.2020
  • Clinically evaluate patients for organ and tissue transplantation
  • Evaluation of organ import offers from other Organ Procurement Organizations
  • Extensive Electronic Medical Record access for patients throughout the state (Cerner, EPIC, etc)
  • Management of transportation of tissue donors to and from hospitals/funeral homes/ coroner’s office.
  • Train new hires and approach training for families in grief.

Emergency Department Technician

Community Hospital Anderson
01.2013 - 06.2018
  • Assisted doctors with examinations of patients by taking vital signs and drawing blood.
  • Monitored patients' comfort and safety during examinations and tests to alert physicians of abnormalities and changes in patient response.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Collected basic samples, labeled specimens properly, and transferred to the laboratory for testing.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.

Education

Bachelor of Science -

Western Governor’s University
Online

Diploma - undefined

Anderson Covenant Academy

Skills

  • Customer Satisfaction
  • Interviewing and Prescreening
  • Policy and Program Development
  • Employee Training Program
  • Vendor Relationships
  • Patient Services Management

Timeline

Patient Services Liaison Manager

ACCESS NURSING
07.2020 - Current

Donor Coordinator II

LiveOnNY
07.2020 - Current

Clinical Support Coordinator – Team Lead

Indiana Donor Network
01.2018 - 07.2020

Emergency Department Technician

Community Hospital Anderson
01.2013 - 06.2018

Bachelor of Science -

Western Governor’s University

Diploma - undefined

Anderson Covenant Academy

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Samuel Wiford