Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samuel Williams

MESA,AZ

Summary

Dynamic leader with a proven track record at Target, adept in operations management and team leadership. Excelled in building high-performing teams, enhancing customer satisfaction, and streamlining processes. Skilled in strategic planning and complex problem-solving, consistently achieving objectives through effective staff training and development. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Manager

Target
08.2022 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Optimized storage space utilization, implementing strategic product placement within the warehouse.
  • Implemented cross-training initiatives to build a versatile workforce capable of handling multiple responsibilities.
  • Reduced safety incidents by enforcing strict adherence to company policies and OSHA regulations.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Merchandise Pickup Associate

Frys Food
08.2021 - 08.2022
  • Streamlined the pickup process for faster service and improved customer experience.
  • Recommended complementary purchases to customers, increasing revenue.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Framer/Floor Associate

Michaels Arts and Crafts
08.2019 - 06.2021
  • Enhanced overall project efficiency by accurately measuring and cutting materials for framing projects.
  • Effectively communicated with clients to address any concerns or adjustments during the framing process.
  • Matched frame designs to existing décor or specific interior design styles.
  • Assisted in the completion of complex framing projects by providing timely support to fellow team members.
  • Selected frame materials based on customer budgets, taste and specific needs of each project.
  • Processed transactions efficiently at checkout, ensuring accurate pricing and promoting a positive image of the store brand.
  • Demonstrated strong problem-solving skills by addressing customer inquiries or concerns quickly and effectively.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Maintained store cleanliness, ensuring a welcoming environment for customers and improving overall shopping experience.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.

Kids Camp Counselor

Mesa Parks and Recreation
06.2016 - 07.2018
  • Managed groups of up to 20 children during outings, maintaining control while providing an enjoyable experience for all participants.
  • Facilitated open communication between camp staff, parents, and administration to ensure smooth operations.
  • Established rapport with campers and parents by maintaining open lines of communication and demonstrating empathy and understanding.
  • Assisted in the planning and execution of age-appropriate programs for improved camper satisfaction.
  • Collaborated with fellow counselors on event planning and logistics for end-of-session performances or presentations.

Education

High School Diploma -

Maricopa Community Colleges, Mesa Community College
Mesa, AZ

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Strategic Planning
  • Project Management
  • Operations Management
  • Staff Development
  • Performance Management

Accomplishments

  • I was awarded best leader in September 2024
  • Created the best pickup staff in the district topping the state in sales and fulfilling orders.
  • Developed 5 of my team members into leads


Timeline

Manager

Target
08.2022 - Current

Merchandise Pickup Associate

Frys Food
08.2021 - 08.2022

Framer/Floor Associate

Michaels Arts and Crafts
08.2019 - 06.2021

Kids Camp Counselor

Mesa Parks and Recreation
06.2016 - 07.2018

High School Diploma -

Maricopa Community Colleges, Mesa Community College

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Samuel Williams