Samuel Wood
North Wilkesboro,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Professional & courteous with high standards and results-driven approach. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, and staff coordination. Known for effective communication, strong problem-solving, and organizational skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
10
10
years of professional experience
Work History
Office Manager
Next Level Collision & Customs
11.2021 - Current
- Coordinated daily operations & parts inventory to ensure efficient workflow and service delivery.
- Managed schedules, parts ordering & appointments for staff, optimizing time management and resource allocation.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Monitored front areas so that questions could be promptly addressed.
- Managed schedules and appointments for incoming repairs optimizing time management and resource allocation.
- Coordinated daily operations with parts vendors & insurance companies to ensure efficient workflow and service delivery.
Production Manager
JELD-WEN
05.2018 - 09.2021
- Oversaw daily production operations, ensuring adherence to quality standards and safety protocols.
- Streamlined workflow processes, enhancing efficiency and reducing downtime in production lines.
- Trained and mentored team members on operational best practices and safety regulations.
- Implemented process improvements that increased productivity and minimized waste across production stages.
- Conducted regular performance evaluations, providing feedback to enhance team effectiveness and morale.
- Developed training materials focused on skill enhancement and compliance with industry standards.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed maintenance and repair problems to determine appropriate action for resolution.
- Estimated labor requirements to support anticipated workload.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Worked with IT to create & implement SOP guidelines for new door manufacturing assembly line.
Service Writer
Brushy Mountain Powersports
04.2016 - 04.2018
- Coordinated service requests and customer interactions to ensure efficient workflow.
- Developed detailed repair orders, specifying customer needs and vehicle issues.
- Streamlined parts ordering process, reducing turnaround time for repairs.
- Collaborated with technicians to ensure timely completion of services and repairs.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Consulted with customers to assess service requirements and produce accurate orders.
- Established a welcoming and professional environment in the service area, creating positive first impressions for customers upon arrival.
Education
No Degree - Aircraft Structures Technician
Guilford Technical Community College
Jamestown, NCHigh School Diploma -
North Wilkes High School
Traphill, NCSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Scheduling and calendar management
- Scheduling coordination
- Inventory control
- Employee training
- Training and coaching
- Workflow optimization
- Team supervision
- Team bonding
- Technical support
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Phone and email etiquette
Timeline
Office Manager
Next Level Collision & Customs
11.2021 - Current
Production Manager
JELD-WEN
05.2018 - 09.2021
Service Writer
Brushy Mountain Powersports
04.2016 - 04.2018
No Degree - Aircraft Structures Technician
Guilford Technical Community College
High School Diploma -
North Wilkes High School
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