Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Samuel Wooten

Glade Valley,NC

Summary

Knowledgeable Dispatcher with 6 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Overview

15
15
years of professional experience

Work History

Night Dispatcher

Bottomley Enterprises
Mount Airy, NC
10.2018 - Current
  • Ensured adherence of fleet vehicles to established route guidelines.
  • Notified appropriate personnel of any changes or delays in schedules.
  • Coordinated with drivers to determine estimated time of arrival at destination.
  • Responded promptly to customer inquiries regarding delivery status.
  • Identified late deliveries and notified customers accordingly.
  • Communicated frequently with customers to ensure satisfaction with service provided.
  • Resolved customer complaints professionally and efficiently.
  • Provided guidance and support to drivers when needed while they were out on the road.
  • Ensured compliance with state regulations related to safety standards for commercial motor vehicles operation.
  • Kept up-to-date with company policies and procedures concerning dispatching operations.
  • Troubleshot problems that arose during transit, such as navigation issues or mechanical failures.
  • Advised drivers on best practices for safe driving habits under varying weather conditions.
  • Utilized various software systems to facilitate movement, planning and scheduling.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Identified locations and needs of callers to accurately send assistance.
  • Reported delays, accidents or other traffic and transportation situations.
  • Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
  • Tracked changes in computer system to keep records current and accurate.
  • Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
  • Alerted personnel of road and weather hazards to minimize accidents and delays.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Addressed questions, problems or requests for service or equipment.
  • Arranged for repairs to restore service and schedules.

CAP 2 Team Member

Walmart
Elkin, NC
10.2017 - 10.2018
  • Assisted in the development of CAP 2 policies and procedures.
  • Provided guidance to team members on CAP 2 operations.
  • Conducted weekly training sessions for new employees on CAP 2 processes.
  • Resolved customer inquiries regarding CAP 2 services and products.
  • Communicated regularly with other teams about changes in CAP 2 protocols.
  • Developed strategies for streamlining existing CAP 2 processes.
  • Tested new software applications as part of the ongoing maintenance oftheCAP2 system.
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
  • Arranged supplies, merchandised products and removed damaged items from assigned areas.
  • Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
  • Assisted customers with locating items on sales floor and in backroom storage areas.
  • Ran manual and monitored pallet jacks to transfer loads safely between staging, storage and sales floor.
  • Coordinated well-organized restocking to present attractive, full shelves for customers.
  • Collaborated with team members to divide workloads and meet established objectives.
  • Recovered products from multiple departments and returned to correct sales floor locations.
  • Staged merchandise for easy movement to storage locations or straight to sales floor for restocking.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Packed and unpacked items, checking breakables before stocking on shelves.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Operated forklift and pallet jack to transport heavy loads.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Placed products on conveyors for final wrapping and shipment.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.
  • Recommended disposal of obsolete stocks to write off unsellable items from inventory.

Painter's Assistant

Bobby Dawson
Sparta, NC
02.2013 - 09.2017
  • Prepared surfaces for painting by sanding, scraping, filling and priming.
  • Assisted in mixing paint to ensure desired color was achieved.
  • Cleaned up after each job and disposed of debris properly.
  • Moved furniture, ladders, drop cloths and other equipment as needed.
  • Protected floors, carpets and furnishings from paint spills or splatters.
  • Mixed solvents with paints according to specifications.
  • Operated spray guns to apply coatings evenly on walls and ceilings.
  • Followed safety protocols when handling hazardous materials such as solvents and thinners.
  • Inspected finished work for quality assurance purposes before handing off to the customer.
  • Organized tools and supplies in an orderly manner before the start of each project.
  • Measured walls accurately to calculate amount of paint needed for the job.
  • Caulked gaps between baseboards or trim pieces prior to painting.
  • Scraped old paint layers off wood surfaces using putty knives.
  • Provided assistance to lead painter during preparation stages of the job.
  • Readied brushes, rollers and other tools for use at the beginning of each shift.
  • Stirred cans of paint thoroughly before pouring into trays.
  • Removed wallpaper from walls using steamers or chemical solutions.
  • Painted walls and other large areas using brushes, rollers and spray guns.
  • Communicated with crew leader to receive new job assignments.
  • Prepared surfaces by stripping existing coatings, filling holes and sanding.
  • Climbed ladders and scaffolds to reach work areas up to 30 feet high.
  • Created protective coating by applying clear coat.
  • Organized and cleaned work area and tools.
  • Protected surfaces with masking tape and plastic sheeting to prevent damage.
  • Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
  • Identified and located required tools prior to starting each project.
  • Operated hand tools, saws, routers and sanding equipment to prepare materials and finish project surfaces.
  • Learned and mastered skilled trade specialties under guidance of expert mentors.
  • Removed damaged materials and prepared surfaces for optimal installations.
  • Filled cracks and breaks in plaster surfaces with putty or epoxy compounds.
  • Operated equipment with strong focus on safety and ground communication.
  • Demonstrated best safety practices working at heights and lifting various objects.
  • Loaded or unloaded building materials to distribute machinery or tools.
  • Transported supplies to work sites, removed from trucks and organized for crew use.
  • Read plans, instructions or specifications to determine work activities.
  • Completed measurements, layouts and job site preparation to reduce downtime.
  • Lubricated, cleaned or repaired machinery or equipment.
  • Controlled traffic passing near, in or around work zones.
  • Removed existing wallpaper by applying solution, scraping and peeling paper off walls.
  • Readied drywall by applying skim coat, sanding and adding desired texture.

Winery Worker

Thistle Meadow Winery
Laurel SP, NC
04.2013 - 01.2014
  • Provided customer service by answering inquiries and providing information about winery products.
  • Organized, labeled and stored bottles of wine in a temperature-controlled environment.
  • Assisted with the preparation of orders for shipment to customers.
  • Checked incoming shipments for accuracy and quality assurance.
  • Cleaned and maintained equipment used in the production process.
  • Monitored fermentation processes to ensure proper development of wines.
  • Performed regular maintenance on barrels and tanks used in the aging process.
  • Operated bottling line machinery to package finished wines for distribution.
  • Tested wines throughout the production cycle to ensure quality standards were met.
  • Processed payments from customers using point-of-sale systems or other cash handling procedures.
  • Collaborated with staff members across departments to coordinate activities within the winery.
  • Stocked shelves with merchandise in tasting rooms and retail areas.
  • Assisted visitors at tastings by pouring samples and offering educational information about featured wines.
  • Transported barrels, cases and kegs between various locations around the winery grounds.
  • Prepared invoices for sales transactions including taxes, discounts., as required by law.
  • Ensured compliance with safety regulations while operating forklifts or other heavy machinery.
  • Conducted tours of vineyards, cellars and facilities for groups of guests visiting the winery.
  • Completed troubleshooting and repair on vineyard and winery equipment to reduce downtime.
  • Assisted with groundskeeping, facility maintenance and standard building repairs.
  • Repaired and maintained farm vehicles, implements and mechanical equipment.

Machine Operator

Napcoinc
Sparta, NC
06.2009 - 12.2013
  • Adjust machine settings to complete tasks accurately.
  • Troubleshoot malfunctions in equipment or processes.
  • Perform periodic maintenance on machines such as cleaning and lubrication.
  • Read blueprints and job orders to determine product specifications and tooling instructions.
  • Inspect finished workpieces to ensure conformance with specifications.
  • Maintain records of completed work and production data including volume produced and time required for each task.
  • Load raw materials into machines according to specified measurements.
  • Unload finished products from machines onto conveyors or other transport systems.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Replace worn tools, sharpen cutting tools, adjust machinery components.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Record production information such as quantities produced and materials used on daily logs.
  • Carry out regular safety checks on machinery prior to operation.
  • Operate robotic arms within a manufacturing environment.
  • Comply with company policies regarding quality control procedures.
  • Identify areas where improvements can be made in terms of efficiency or cost savings.
  • Keep detailed reports of maintenance activities performed on machinery.
  • Collaborate with other departments when necessary for successful completion of projects.
  • Prepared machine for production processes by equipping with required tools and parts.
  • Documented daily production data and submitted accurate time logs to keep management up-to-date.
  • Monitored and observed production line to watch for pile-ups and jams.
  • Verified production orders prior to starting set-up.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Manipulated controls to set, activate and adjust mechanisms on machinery.
  • Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
  • Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
  • Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
  • Lubricated parts and performed minor maintenance to improve machine function.
  • Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
  • Operated forklift to place finished products on skids and transport to warehouse.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Completed written reports of problems and necessary repairs to forward to management and maintenance personnel.
  • Placed finished products on skids and wrapped and transported to warehouse with forklift.
  • Established and adjusted feed rates and cutting parameters to keep operations in line with production demands.
  • Utilized fastening equipment to fasten, package and stack materials and products.
  • Maintained proper chemical inventories.
  • Trained new operators and implemented new division operator training program to improve retention rates and increase production.

Education

Associate of Applied Science - Accounting

Wilkes Community College
Wilkesboro, NC
06-2004

High School Diploma -

Alleghany High School
Sparta, NC
06-1996

Skills

  • Mcleod
  • PCmiler
  • Thermo King
  • Linxup
  • Samsara
  • Geographical knowledge
  • Service Coordination
  • Driver communication
  • Incident Reporting
  • Customer Relations
  • Database Management
  • Route Navigation
  • Dispatch Coordination
  • Dispatching procedures
  • Schedule Coordination
  • Stress Tolerance
  • Adjusting routes
  • Database Maintenance
  • Critical thinker
  • Updating logs
  • Improving operations
  • Service planning
  • [Software] Proficiency
  • Training new hires
  • Coordinating urgent deliveries
  • Distance Estimation
  • Resource Monitoring
  • Regulatory Compliance
  • Repair Scheduling
  • Microsoft Office
  • Traffic Monitoring
  • Professional Demeanor
  • Relationship Building
  • Active Listening
  • Self Motivation
  • Effective Communications
  • Performance Assessments
  • Time management abilities
  • Problem-Solving
  • Continuous Improvement
  • Time Management
  • Team building
  • Interpersonal Skills
  • Speech Clarity
  • Problem-solving abilities
  • Problem-solving aptitude

Accomplishments

  • Vice President of Student Government while at WCC

Timeline

Night Dispatcher

Bottomley Enterprises
10.2018 - Current

CAP 2 Team Member

Walmart
10.2017 - 10.2018

Winery Worker

Thistle Meadow Winery
04.2013 - 01.2014

Painter's Assistant

Bobby Dawson
02.2013 - 09.2017

Machine Operator

Napcoinc
06.2009 - 12.2013

Associate of Applied Science - Accounting

Wilkes Community College

High School Diploma -

Alleghany High School

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Samuel Wooten