Samuel Wright
Oconomowoc,WI
Summary
Dedicated Guest Service Representative with proven expertise in enhancing guest satisfaction and resolving complaints effectively. Committed to delivering exceptional service and fostering positive customer experiences. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships.
Overview
9
9
years of professional experience
Work History
Guest Service Representative
Kwik Trip
Oconomowoc, Wisconsin
07.2022 - 12.2025
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Resolved guest complaints in a professional manner.
- Processed transactions accurately using point-of-sale systems.
- Maintained cleanliness and organization of store displays and shelves.
- Educated customers about loyalty programs and promotions available.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted walk-in and phone guests, determining interests and needs.
Self-Checkout Attendant
Kroger
Oconomowoc, Wisconsin
06.2017 - 08.2020
- Greeted customers promptly and responded to questions.
- Assisted customers with scanning, bagging, and payment processes.
- Operated self-checkout machines to assist customers with efficient transactions.
- Monitored checkout area for cleanliness and organization throughout shifts.
- Resolved issues with checkout machines and equipment..
- Provided excellent customer service at all times in a friendly manner.
- Checked customers' identification for age restricted items.
- Monitored and maintained checkout lanes to ensure customer satisfaction.
- Educated customers on the use of self-checkout machines when necessary.
Education
High School Diploma -
Arrowhead High School
Hartland, WI06-2019
Some College (No Degree) - Psychology
University of Wisconsin, Whitewater
Whitewater, WISkills
- Guest relations
- Transaction processing
- Complaint resolution
- Point-of-sale systems
- Product knowledge
- Customer engagement
Timeline
Guest Service Representative
Kwik Trip
07.2022 - 12.2025
Self-Checkout Attendant
Kroger
06.2017 - 08.2020
High School Diploma -
Arrowhead High School
Some College (No Degree) - Psychology
University of Wisconsin, Whitewater