Samuel Yi
Glen Allen,VA
Summary
Knowledgeable Critical Facility Technician with background in ensuring seamless operations and uptime for critical data infrastructure. Proven track record in managing large scale facility repairs and troubleshooting complex issues which require cross-collaboration across companies. Demonstrated ability to streamline processes and enhance operational efficiency using analytical and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Critical Facility Technician at Meta
CBRE GWS
08.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Lead a large scale roofing inspection and temporary repair project for a 386 Acre site. Uncovering a site-wide defect from construction.
- Conducted identification, research, and repair of lightning protection systems.
- Conducted procedural improvements to increase accuracy of maintenance, corrective repairs and workplace safety.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Enhanced safety protocols, conducting regular inspections, and quality control for work performed.
- Performing as planner/scheduler while immediate supervisor is on leave. Adapting to schedule changes, high priority work requests, and emergency part replacements.
- Responding and supporting engineers when abnormal equipment conditions are found by personnel or identified by BMS.
- Assisting with immediate and supporting actions in Emergency Operating Procedures (EOPs).
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
Automotive Diesel Technician
Powerstroke Solutions
01.2023 - 08.2024
- Enhanced vehicle performance by conducting thorough diesel engine diagnostics and repairs.
- Optimized fuel efficiency for clients'' vehicles with regular maintenance and tuneups.
- Reduced downtime for fleet owners by efficiently performing preventative maintenance tasks on diesel engines.
- Improved overall vehicle safety through diligent inspection and repair of braking systems, suspension components, and steering mechanisms.
- Collaborated with team members to diagnose complex issues in diesel engines, resulting in effective problem-solving and faster turnaround times for repairs.
- Delivered exceptional service to customers through clear communication about necessary repairs or maintenance tasks required for their vehicles.
- Demonstrated attention to detail while disassembling and reassembling complex diesel engine components, ensuring optimal function upon completion of repair work.
- Conducted comprehensive inspections of vehicles post-repair, guaranteeing quality control measures met or exceeded industry standards.
- Ensured compliance with environmental regulations by properly disposing waste materials from automotive diesel repair jobs according to established guidelines.
- Excelled at multitasking under high-pressure situations, prioritizing projects effectively to meet deadlines without compromising quality of workmanship or customer service standards.
- Developed lasting relationships with clients, leading to repeat business and referrals for additional automotive diesel repair services.
Assistant Manager
Sam's Express Car Wash
08.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Achieved Lockout and Tag Out Certifications to safely perform work on 480v, 240v, and 120v electrical equipment
- Ensured compliance to OSHA and company regulations and policies to minimize risk and prevent possibility of injuries.
- Performed maintenance and repair of hydrostatic pumps and associated equipment
- Achieved company certification for fuel handling and fuel station management to safely and effectively oversee operations including underground fuel holding tank replenishment.
Automotive Parts Salesperson
Advance Auto Parts
03.2022 - 08.2022
- Ensured compliance with industry regulations by staying current on evolving trends in automotive parts manufacturing standards and best practices.
- Established rapport with key automotive parts suppliers to secure preferential pricing for high-volume orders, ultimately increasing profit margins.
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations on automotive parts.
- Collaborated with service department technicians to ensure accurate identification and procurement of necessary parts for repair jobs, reducing delays and enhancing customer satisfaction.
- Assisted customers in navigating warranty claims or returns processes by providing clear instructions and guiding them through necessary steps, resulting in a hassle-free experience.
- Expedited shipping processes by negotiating favorable terms with suppliers, enabling faster delivery times for critical components.
- Developed long-lasting relationships with clients through excellent communication skills and consistent follow-ups, fostering loyalty and repeat business.
- Maximized cross-selling potential by suggesting complementary accessories or related products based on individual client preferences or needs during their purchase experience.
- Efficiently resolved customer disputes or complaints regarding incorrect orders or returns, fostering goodwill between the business and its clientele.
- Ordered parts from various distributors to fulfill demands.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Researched vehicles and parts via physical catalogs and electronic means.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
Education
High School Diploma -
Clover Hill High School
06.2021
Skills
- Electrical systems troubleshooting
- Diesel Engine Repair
- Advanced Diagnostics
- Welding and fabrication
- Fuel System Maintenance
- Hydraulic Systems Repair
- Engine Performance Analysis
- Strong Work Ethic
- Problem-Solving
- Works Well Under Pressure
- Multitasking and organization
- Critical Switching
- Attention to detail
- Written/Verbal communication
- Quality control
- Documentation and reporting
Accomplishments
- Documented and resolved parapet wall cap seal failures which led to water intrusion into critical areas.
- Standardized tracking and documentation of roof deficiencies
- Identified safety hazards leading to procedural improvements.
Industry Certification
Attained industry level certification in Inventor 3D CAD software issued by Autodesk
Timeline
Critical Facility Technician at Meta
CBRE GWS
08.2024 - Current
Automotive Diesel Technician
Powerstroke Solutions
01.2023 - 08.2024
Assistant Manager
Sam's Express Car Wash
08.2022 - 01.2023
Automotive Parts Salesperson
Advance Auto Parts
03.2022 - 08.2022
High School Diploma -
Clover Hill High School
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