Summary

Overview

Skills

Work History

Education

Work Availability

Hobbies

Timeline

Hi, I’m

Samuel Young

Cybersecurity Analyst

Raleigh,NC

Summary

Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and Mac user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.

Overview

years of professional experience

years of post-secondary education

Skills

Customer Experience Expert

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Work History

Hummingbird
Raleigh, NC

Server

2024.02 - 2024.08 (6 months)

Job overview

Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.

Whiskey Kitchen
Raleigh, NC

Server

04.2022 - 01.2023

Job overview

Worked with POS system to place orders, manage bills, and handle complimentary items.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Lenox Public School District
Lenox, MA

District IT Technician

08.2021 - 02.2022

Job overview

Studied, developed, and implemented new software/hardware to ease technical strain on teachers and students across the district.
Conducted in-house preventive maintenance of infrastructure resources and end user systems.
Created technical manuals and equipment maintenance records necessary for training new employees.
Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
Evaluated emerging technologies for potential implementation within the organization, keeping abreast of industry trends to maintain a competitive edge in IT services provided by the company.

Bistro Zinc
Lenox, MA

Banquet and Fine Dining Server

2021.06 - 2021.11 (5 months)

Job overview

Answered guest questions about event plans and food service choices.
Maintained flexible work schedule to meet event needs.
Maintained event cleanliness during service by promptly clearing dishes after each course.
Provided friendly, courteous service to create memorable moments for guests.

Proper Connections, LLC
Pittsfield, MA

Cybersecurity Analyst

12.2020 - 06.2021

Job overview

Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
Investigated and resolved incidents of unauthorized access to sensitive information.
Streamlined communication during incidents by establishing clear protocols for reporting potential threats or breaches in a timely manner.
Directed in-house cyber security auditing program to detect flaws and weaknesses in end user interactions using the KnowBe4 Platform.
Supported the implementation of a robust identity and access management system, enhancing overall security posture by limiting unauthorized access to critical systems and data.

Proper Connections, LLC
Pittsfield, MA

IT Project Manager

04.2019 - 12.2020

Job overview

Managed end user complaints and implemented resolutions.
Developed project plans identifying key issues, approaches and performance metrics (Primarily with streamlining the 2000+ printer network and integration into Meditech EHR as well as Citrix)
Educated end users with documentation and in person trainings on new project rollouts.
Coordinated with stakeholders to gather requirements and provide updates on progress throughout project lifecycles.
Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.

Synagex
Pittsfield, MA

IT Technician

04.2018 - 04.2019

Job overview

Maintained office PCs, networks and mobile devices.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Set up PCs, projectors, and microphones for use in video conferencing rooms.
Acted as a liaison between end users and external vendors, fostering productive relationships that led to improved service levels from third-party providers.
Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.

Self Employed
Pittsfield, MA

Private Personal Trainer

04.2018 - 01.2020

Job overview

Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
Explained exercise modifications and contraindicated movements to participants with history of injury.
Trained clients during strength training, cardio vascular exercise, and stretching.
Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
Adapted workouts for clients with special needs or medical conditions, allowing them to safely participate in physical activities.
Maintained about 10 clients privately

Vent Fitness
Albany, NY

Personal Trainer

01.2018 - 04.2018

Job overview

Assisted with marketing and promoting of classes and services.
Developed and implemented fitness assessment system to evaluate progress of participants.
Improved client fitness levels by developing personalized workout plans and monitoring progress.
Maintained 15 clients before I had to relocate

Vent Fitness
Clifton Park, NY

Group Exercise Instructor

04.2017 - 04.2018

Job overview

Coached clients on proper techniques to obtain maximum benefits and prevent injuries.
Interacted with individual participants in group fitness settings to cultivate and maintain positive relationships.
Led group exercise sessions, such as BodyPump and Combat classes.
Developed exercise programs for groups of 1-25.

Schenectady Jewish Community Center
Schenectady, NY

Swim Coach

11.2016 - 04.2017

Job overview

Implemented exercise programs and training strategies to bolster individual and team performance.
Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
Prepared athletes for special competitions and tournaments.
Challenged athletes by consistently using positive reinforcement and gentle criticism.

Schenectady Jewish Community Center
Schenectady, NY

Lead Swim Instructor

04.2016 - 04.2017

Job overview

Created and implemented innovative strategies to engage clients in coaching journey.
Communicated clearly and positively with parents to ensure expectations were met and exceeded.
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
Researched latest industry trends and developments to keep abreast of best practices.

Schenectady Jewish Community Center
Schenectady, NY

Head Groundskeeper

05.2016 - 09.2017

Job overview

Adapted watering and maintenance schedules based on weather and property events, alerting employees and supervisors of changes.
Pruned trees and shrubs to healthy levels and cultivated flowerbeds with appropriate soil amendments.
Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
Cleared public and private areas of debris before and after events.

Schenectady Jewish Community Center
Schenectady, NY

Lead Swim Instructor

05.2015 - 08.2015

Job overview

Developed and implemented lesson plans based on individual student needs.
Provided positive reinforcement and motivation to increase student confidence and performance.
Collaborated with swim team coaches to develop successful training plans.
Facilitated team building activities and workshops to improve communication, collaboration and productivity.

Schenectady Jewish Community Center
Schenectady, NY

Swim Instructor

05.2014 - 09.2014

Job overview

Adapted teaching techniques to different learning styles.
Adapted classes to meet needs of participants with varying fitness levels.
Assisted with coordinating and running special events and competitions.
Used music to motivate and energize classes.

Glenville YMCA
Glenville, NY

Lead Swim Instructor

05.2013 - 09.2013

Job overview

Maintained control and safety of class and kept children in flotation always within arm's reach.
Took notes strengths and weaknesses of each child in class to track progress.
Taught daily swim instruction to students varying in ages and skill levels.
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.

Glenville YMCA
Glenville, NY

Swim Instructor

05.2012 - 09.2012

Job overview

Prepared equipment before each class class and stored items promptly after classes.
Took notes strengths and weaknesses of each child in class to track progress.
Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.

Glenville YMCA
Glenville, NY

Assistant Swim Instructor

05.2011 - 09.2011

Job overview

Cleaned and organized pool area, locker rooms and other common spaces each day.
Reviewed emergency procedures for students at beginning of every class and answered questions to help each feel comfortable.
Organized and implemented effective teaching strategies for students as young as infants.
Delivered water safety courses for young children and guardians, helping dramatically reduce critical incidents.

Education

Amazon Web Services
, AWS

AWS SysOps Administrator from DevOps

02.2024 - Current

Western Governors University
, Salt Lake City, UT

Bachelor of Science from Cybersecurity And Information Assurance

08.2021 - 02.2024

Berkshire Community College
, Pittsfield, MA

No Degree from Economics

09.2018 - 06.2019

CompTIA
, Pittsfield

A+ from Certification

05.2018 - 10.2018

Schenectady County Community College
, Scotia, NY

No Degree from Mathematics

09.2017 - 01.2018

National Council For Strength And Fitness
, Albany

Certified Personal Trainer from NCSF

06.2017 - 12.2017

Les Mills Training
, Albany, NY

SPRINT Certificate from HIIT Training

05.2017 - 12.2017

Hudson Valley Community College
, Troy, NY

No Degree from Mathematics And Computer Sciences

09.2016 - 06.2017

Clarkson University
, Potsdam, NY

No Degree from Mechanical Engineering

08.2015 - 06.2016

Burnt Hills-Ballston Lake Senior High School
, Burnt Hills, NY

High School Diploma

09.2012 - 06.2015

Availability

See my work availability

Not Available

Available

monday

tuesday

wednesday

thursday

friday

saturday

sunday

morning

afternoon

evening

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Hobbies

In my free time I love:

Backpacking
Snowboarding
Mountain Biking
Videography
Manga and anime
Archery
MMA (Black Belt in TaeKwonDo, Trained in KungFu, Boxing and Sword Art)
Video Game Streaming

Timeline

Amazon Web Services

AWS SysOps Administrator from DevOps

02.2024 - Current

Server

Hummingbird

2024.02 - 2024.08 (6 months)

Server

Whiskey Kitchen

04.2022 - 01.2023

Western Governors University

Bachelor of Science from Cybersecurity And Information Assurance

08.2021 - 02.2024

District IT Technician

Lenox Public School District

08.2021 - 02.2022

Banquet and Fine Dining Server

Bistro Zinc

2021.06 - 2021.11 (5 months)

Cybersecurity Analyst

Proper Connections, LLC

12.2020 - 06.2021

IT Project Manager

Proper Connections, LLC

04.2019 - 12.2020

Berkshire Community College

No Degree from Economics

09.2018 - 06.2019

CompTIA

A+ from Certification

05.2018 - 10.2018

IT Technician

Synagex

04.2018 - 04.2019

Private Personal Trainer

Self Employed

04.2018 - 01.2020

Personal Trainer

Vent Fitness

01.2018 - 04.2018

Schenectady County Community College

No Degree from Mathematics

09.2017 - 01.2018

National Council For Strength And Fitness

Certified Personal Trainer from NCSF

06.2017 - 12.2017

Les Mills Training

SPRINT Certificate from HIIT Training

05.2017 - 12.2017