Samuel Young
Norman,OK
Summary
Highly-motivated with a strong desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new tasks, multitasking and going above quota consistently.
Overview
6
6
years of professional experience
Work History
Fraud Investigation Agent II
ACT
Norman, OK
05.2022 - Current
- Call center work from home / hybrid environment, both inbound and outbound calls, worked with a team of 30 agents investigating fraud claims for Bank Of America on multiple projects.
- Reported to the bank and made written / virtual finalized decisions in accounts reporting unauthorized use after extensive investigations.
- Data Entry, Excel, Powerpoint, Major Bank Systems, presentations, charts and graphs, heavy time management and daily problem solving.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports daily.
Line Cook
La Madeline
Norman
01.2020 - 05.2022
- Only cook on location, managed when short staffed, cashiering, money handling, simple and complex cooking, simple cleaning and sanitation, delegating, team leading, organization and prep.
Line Cook
Panda Express
Norman
01.2018 - 12.2019
- Head cook in building, job included managing when store GM left, complex cooking, team leading, deep cleaning, stocking and organizing, and money handling.
Education
Diploma -
Norman High School
05.2021
Skills
- Strong arithmetic
- Team Leader
- Strong Communication Abilities
- Money handling
- Data Entry
- Spreadsheets
- Excel
- Powerpoint
- Public Speaking
- Information Documentation
- Customer Complaint Resolution
- Organizational Skills
- Problem-Solving Skills
- Technical Support
- Flexible Schedule
- Call Management
Timeline
Fraud Investigation Agent II
ACT
05.2022 - Current
Line Cook
La Madeline
01.2020 - 05.2022
Line Cook
Panda Express
01.2018 - 12.2019
Diploma -
Norman High School
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