Samuel Young
Concord,NC
Summary
Accomplished Corporate Account Coordinator with a proven track record at US Foods, managing a $35M portfolio and driving sales growth through exceptional account management and strategic relationship building. Expert in CRM software and Microsoft Office, with outstanding communication skills, ensuring client satisfaction and retention. Achieved significant client base expansion by leveraging research expertise and sales support skills.
Overview
10
10
years of professional experience
Work History
Corporate Account Coordinator
US Foods
03.2021 - Current
- Responsible for managing multiple groups and concepts to provide efficient problem solving, proactive sales building and growth and immediate communication to customers.
- Key Responsibilities:
- Account Management: Maintain and manage a portfolio of $35,000,000 of corporate accounts, ensuring client satisfaction and retention.
- Sales Growth: Identify opportunities to expand business with existing clients and drive sales through strategic initiatives and relationship building.
- Problem Resolution: Address and resolve client issues promptly and effectively, ensuring minimal disruption to their operations.
- Client Communication: Serve as the primary liaison between clients and internal teams, facilitating clear and effective communication.
- Reporting and Analysis: Monitor account performance, prepare reports, and provide insights to improve client satisfaction and business outcomes.
- Collaboration: Work closely with sales, leadership, and customer service teams to deliver a seamless client experience.
- Skills and Qualifications:
- Strong interpersonal and communication skills
- Proven ability to manage multiple accounts and projects simultaneously
- Excellent problem-solving and conflict resolution abilities
- Sales-oriented mindset with a focus on client satisfaction
- Proficiency in CRM software and Microsoft Office Suite
Account Coordinator
US Foods
03.2020 - 03.2021
- Asked appropriate open-ended questions to discover customers' needs and requirements.
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services for 200 customers across multiple Account Executives.
- Escalated issues to appropriate channels as necessary.
- Updated internal databases with account information to maintain concise, clear records.
- Facilitated weekly status reports, project documentation and client billing.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Assistant Manager
Living Kitchen
05.2015 - 03.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Skills
- Research expertise
- Account supervision
- Account oversight
- Order management
- Customer service
- Relationship building
- CRM software
- Account analysis
- Account management
- Sales support
- Risk assessment
- Microsoft office
Timeline
Corporate Account Coordinator
US Foods
03.2021 - Current
Account Coordinator
US Foods
03.2020 - 03.2021
Assistant Manager
Living Kitchen
05.2015 - 03.2020
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