Samuel Young
Whitinsville,MA
Summary
Highly-motivated employee with desire to take on new challenges. Seeking a new position that will utilize my strong work ethic, supply chain and customer service skills to grow and bring value to a world-class organization.
Overview
10
10
years of professional experience
Work History
Sr. Service Advisor
McGovern Automotive Group
07.2018 - Current
- Managed service department workflow and coordinated technician assignments.
- Ensured customer satisfaction by addressing concerns and providing timely updates.
- Maintained service records and ensured compliance with company policies.
- Coordinated supply chain logistics for timely product delivery and inventory management.
- Established relationships with key vendors to negotiate competitive pricing for materials and services. Analyzed vendors performance to optimize procurement processes.
- Sourced vendors, negotiated prices and set up delivery schedules.
- Create reports to track performance metrics such as lead times, order fulfillment rates, and job completion timelines.
- Worked with management to create schedules for employees.
Service Advisor
Balise Motor Sales Company
10.2017 - 07.2018
- Ensured customer satisfaction by addressing all concerns and providing timely updates.
- Collaborated with technicians to facilitate accurate diagnostics and repairs.
- Prepared purchase orders according to specifications provided by internal departments
Service Advisor
Herb Chambers Infiniti of Westborough
12.2016 - 10.2017
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Coordinated with suppliers, manufacturers and customers to ensure smooth supply chain operations.
Parts Adviser
Wagner BMW of Shrewsbury
02.2016 - 12.2016
- Ordered parts based on need and demand, managed inventory levels and maintained accurate stock records.
- Utilized inventory management software to track part availability and orders.
- Assisted customers in selecting appropriate parts for various vehicle models.
- Track and return obsolete inventory
Education
Bachelor's of Science - Business Management
New England Institute of Technology
Warwick06.2015
Skills
- Customer service
- Inventory control
- Parts ordering
- Logistical coordination
- Vendor negotiations
- Quality assurance
- Demand planning
- Time management
- Problem solving
- Team collaboration
- Customer relationships management
- Proficient in Microsoft Office: Word, Excel, Powerpoint Project
- Detail-oriented
Timeline
Sr. Service Advisor
McGovern Automotive Group
07.2018 - Current
Service Advisor
Balise Motor Sales Company
10.2017 - 07.2018
Service Advisor
Herb Chambers Infiniti of Westborough
12.2016 - 10.2017
Parts Adviser
Wagner BMW of Shrewsbury
02.2016 - 12.2016
Bachelor's of Science - Business Management
New England Institute of Technology
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