Samuel B. Whaley
Ludowici,Georgia
Summary
Dedicated, professional and responsible Kitchen Manager with a strong history at Hog N Bones BBQ Restaurant, excelling in strategic planning and team leadership. Enhanced kitchen performance through effective staff training and robust food safety protocols, achieving significant waste reduction. Committed to fostering a collaborative environment that maximizes productivity and elevates customer satisfaction. I am a driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Kitchen Manager
Hog N Bones BBQ Restaurant
08.2024 - Current
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Checked and tested foods to verify quality and temperature.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
- Oversaw food preparation and monitored safety protocols.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Cook
Hog N Bones BBQ Restaurant
10.2023 - 08.2024
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Communicated closely with servers to fully understand special orders for customers.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cashier
Hog N Bones BBQ Restaurant
04.2021 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
Education
Business Management
Savannah Technical College
Savannah, GA05-2027
High School Diploma -
Faith Baptist Christian Academy
Ludowici, GA05-2024
Skills
- Recruitment
- Kitchen staff coordination
- Employee monitoring
- Customer service
- Team collaboration and leadership
- Safe food handling
- Kitchen management
- BOH operations
- Food production management
- Food safety
- Strategic planning
- Performance monitoring
- Staff management
- Food preparation
- Kitchen equipment maintenance
- Conflict resolution
- Staff supervision
- Catering coordination
- Flexible schedule
- Food and beverage management
- Policy and procedure enforcement
- Productivity improvement
- Expediting orders
Timeline
Kitchen Manager
Hog N Bones BBQ Restaurant
08.2024 - Current
Cook
Hog N Bones BBQ Restaurant
10.2023 - 08.2024
Cashier
Hog N Bones BBQ Restaurant
04.2021 - 10.2023
Business Management
Savannah Technical College
High School Diploma -
Faith Baptist Christian Academy
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