Samuel J. Loya
Bakersfield,CA
Summary
Dynamic and results-driven Account Manager with over 9 years of experience in managing client relationships, driving customer satisfaction, and delivering tailored solutions. Adept at leveraging strong communication and problem-solving skills to enhance customer experiences and foster loyalty by thoroughly understanding customers needs. Possesses excellent communication and interpersonal skills, consistently delivering superior customer service. Seeking to transition into an online customer service role to utilize expertise in client management and digital platforms to support and elevate customer engagement and satisfaction.
Overview
13
13
years of professional experience
Work History
Account Manager
American Property Management
03.2015 - Current
- Increased client satisfaction by building strong relationships with over 90 property owners and addressing their needs promptly.
- Handle tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Managed a diverse portfolio of accounts consisting of over 500 homes and apartments, ensuring timely communication and effective problem resolution.
- Improved overall team productivity by implementing best practices in organization and time management.
Commercial Accounts Specialist
Auto Zone
03.2013 - 03.2015
- Worked in tandem with 35 shops and mechanics in order to fulfill their job specific needs.
- Supervised multiple drivers at any given moment to ensure efficient and top quality customer service for all of our clients.
- Established trust with clients through transparent communication, proactive problem-solving, and consistently delivering on commitments.
Owner/Repairman
Loya's Repairs
01.2012 - 09.2014
- Managed business finances, including accounts payable, accounts receivable and expenses.
- Solicited and developed new business accounts by cold calling and networking.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
Skills
- Bilingual (Spanish)
- Application process proficiency
- Conflict Resolution
- Customer Service
- Timeline management
- Critical Thinking
- Active Listening
- Operations management
- Microsoft applications proficiency
- Problem-solving abilities
- Project management skills
- Teamwork and Collaboration
Affiliations
- Youth Director: 01/2016 to 11/2022
- Renaissance Intl: 5650 District Blvd #106
- Focused on making a positive impact on youth through mentoring, instruction, and activities.
- Well-versed in providing counseling, organizing activities, and overseeing operations.
- Plan and oversee student-centered and faith-based services.
Timeline
Account Manager
American Property Management
03.2015 - Current
Commercial Accounts Specialist
Auto Zone
03.2013 - 03.2015
Owner/Repairman
Loya's Repairs
01.2012 - 09.2014
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