Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SAMUEL J. MORRIS

SAMUEL J. MORRIS

Spring,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Kohl's
05.2015 - Current
  • Advanced store sales position, restructuring departments and modeling customer service techniques to employees
  • Recognized for excellence in building and motivating management and hourly teams
  • Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
  • Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Assistant Manager

Walmart
08.2014 - 04.2015
  • Attended store tours with the management team and followed-up on directives and recommendations
  • Collaborated with store manager to direct and delegate work assignments and ensure execution of plans and strategies across the store
  • Analyzed results through reporting, and translated information into data-driven actionable behavior to drive KPI improvements
  • Communicated regularly with management team concerning all aspects of sales, customer feedback, and associate performance
  • Addressed and resolved customer inquiries and complaints and engaged with customers to ensure satisfaction with products offered.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Overnight Stock Associate

Home Depot
04.2013 - 08.2014
  • Sorted stock by aisles, loaded onto carts or pallets, and transported to correct location for efficient stocking
  • Followed established guidelines and procedures
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
  • Unloaded arriving product stock and moved to store display areas.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.

Overnight Stocker and Receiver

Kroger
04.2011 - 04.2013
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Interacted with guests in friendly and knowledgeable way.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.

Education

Associate of Arts - Business Management

Lone Star College System
Spring, TX
06.1999

Some College (No Degree) - Telecommunication

Baylor University
Waco, TX

Skills

  • Selling Techniques
  • Retail Effectiveness
  • Desktops, Laptops and Mobile Devices
  • Customer Experience
  • Operations Oversight
  • Goals and Performance
  • Process Development and Streamlining
  • Instruction and Training
  • Troubleshooting Network Issues
  • Hardware Evaluation
  • Helpdesk Call Support
  • Work Planning and Prioritization

Certification

  • IT Support Specialist, Google - Feb 23 -May 23

Timeline

Assistant Store Manager

Kohl's
05.2015 - Current

Assistant Manager

Walmart
08.2014 - 04.2015

Overnight Stock Associate

Home Depot
04.2013 - 08.2014

Overnight Stocker and Receiver

Kroger
04.2011 - 04.2013

Associate of Arts - Business Management

Lone Star College System

Some College (No Degree) - Telecommunication

Baylor University

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SAMUEL J. MORRIS