Samuel Lee Alfaro Jaramillo

Sales and customer service worker, support at company-related events, attendance at training, and cashier.

• Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
• Monitored shift-level performance, providing coaching and guidance to staff on proper cash handling procedures.
• Developed and implemented new processes to improve customer service and sales efficiency.
• Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
• Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
• Maintained an organized work environment by stocking shelves and cleaning up after each shift.
• Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.

Creation of graphic pieces for internal dissemination, creation and diffusion of internal communication strategies with relevant topics for the company, dissemination of information to neighboring communities about forestry projects, accompaniment to entrepreneurship workshops held with women from neighboring communities, editing of videos and photographs, support for business events, support in the area of sustainability, and social and environmental management.

• Conducted research for stories and articles, utilizing various sources such as the internet, databases, and magazines.
• Organized interviews with relevant subjects to gain additional information for stories or articles.
• Created content for website updates, press releases, and other social media outlets.
• Attended press conferences and wrote summaries of events for publication.
• Maintained an up-to-date knowledge of local news developments.
• Utilized advanced editing software programs to refine written pieces prior to submission.