Samuel Martins De Souza
Provo,UT
Summary
Highly motivated and adaptable individual with a strong work ethic, proficient in data analysis, IT support, and customer service. Possesses exceptional problem-solving skills and a dedication to teamwork. Fluent in Portuguese, English, and Intermediate Spanish.
Overview
6
6
years of professional experience
Work History
IT Technical Support Specialist
The Church Of Jesus Christ Of Latter-day Saints
Salt Lake City, UT
05.2022 - 06.2023
- Provided global IT support to clients, ensuring a positive customer experience through phone, chat, and email communication.
- Collaborated with a global team to troubleshoot complex technical issues and maintain seamless service delivery.
- Safeguarded confidential customer information and ensured privacy and security.
- Adapted to evolving policies and procedures while achieving high customer satisfaction rates through proactive problem-solving.
International Student Advisor
Ensign College
Salt Lake City, UT
09.2021 - 04.2022
- Advised international students regarding immigration policies, procedures, and regulations.
- Provided guidance and support throughout the student life cycle, responding to inquiries and directing students to resources.
- Maintained meticulous records and documentation with attention to detail.
- Created a comprehensive database of resources available to assist international students with various issues such as visa processing, finding employment.
Customer Service and Sales Representative
Pharmacy Pague Menos Co
Joao Pessoa,PB, Brazil
11.2017 - 12.2019
- Developed key customer relationships to increase sales.
- Provided excellent customer service in multiple languages, addressing inquiries and resolving complaints.
- Utilized pharmaceutical expertise to guide customers on medication-related inquiries.
- Managed inventory and processed orders accurately, improving customer satisfaction.
Apprentice in Administrative Services Interm
Institute of High Education of Paraíba IESP
João Pessoa, Brazil
02.2017 - 08.2017
- Maintained accurate records and databases, scheduled appointments, and meetings.
- Enhanced record-keeping systems, reducing errors, and increasing productivity.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Performed basic computer troubleshooting and maintenance tasks.
Education
Bachelor of Science - Finance
Ensign College
Salt Lake City, UT08-2025
Associate of Science - Business Analytics
Ensign College
Salt Lake City, UT08-2023
Skills
- Data Analysis and Interpretation
- SQL and Tableau
- IT Hardware and Software Troubleshooting
- Microsoft Office Suite (Word, Excel)
- Customer Service Excellence
- Multilingual Communication (Portuguese, English, Spanish)
- Database Management
- Problem-Solving and Adaptability
- Research Ethics and Confidentiality
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Professional
Timeline
IT Technical Support Specialist
The Church Of Jesus Christ Of Latter-day Saints
05.2022 - 06.2023
International Student Advisor
Ensign College
09.2021 - 04.2022
Customer Service and Sales Representative
Pharmacy Pague Menos Co
11.2017 - 12.2019
Apprentice in Administrative Services Interm
Institute of High Education of Paraíba IESP
02.2017 - 08.2017
Bachelor of Science - Finance
Ensign College
Associate of Science - Business Analytics
Ensign College
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