Samuel Martinez
AP2 ART & DESIGN / APCSA & JAVA
Beverly Hills,FL
Summary
Excellent communication skills and extensive experience working with clients and partners. Fluent in speaking and understanding Spanish language. AWS Solutions Architect professional skilled in designing, deploying, and managing scalable cloud solutions. Strong focus on team collaboration, achieving results, and adapting to changing needs. Expertise in cloud architecture, AWS services, and infrastructure automation. Reliable and flexible, consistently delivering high-quality solutions. Driven cloud professional with track record of delivering innovative AWS solutions. Adept at leveraging cloud technologies to improve operational efficiency and security. Known for fostering collaborative team environments and consistently achieving project goals. Experienced with designing and implementing AWS cloud solutions. Utilizes advanced cloud computing skills to streamline processes and ensure robust security measures. Strong understanding of cloud architecture and automation for scalable solutions. Resourceful Solution Architect with 10+ years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 7+ years of experience in similar roles. Capable AWS Architect with robust background in designing and deploying scalable AWS solutions. Proven success in optimizing cloud infrastructure to enhance performance and security. Demonstrated expertise in cloud architecture and automation.
Overview
18
18
years of professional experience
Work History
Lead CSR
Circle K Gas Station
04.2024 - 02.2025
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Utilized CRM tools effectively to manage client information, streamline workflows, and track progress towards goals.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Cross-trained and backed up other customer service managers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Owner
LH Handyman & Renovations LLC
06.2017 - 12.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Assistant Store Manager
Walmart
06.2007 - 09.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
Bachelor of Arts - Graphic Design
University of California, Davis
Davis, CA06-2023
Associate of Science - Computer Science
Penn Foster College
Scottsdale, AZ05-2019
Skills
- Financial management
- Project management
- Customer relationship management
- Team building
- Market analysis
- Operational efficiency
- Sales strategy
- Brand development
- Customer relations
- Small business operations
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Lead CSR
Circle K Gas Station
04.2024 - 02.2025
Owner
LH Handyman & Renovations LLC
06.2017 - 12.2023
Assistant Store Manager
Walmart
06.2007 - 09.2023
Bachelor of Arts - Graphic Design
University of California, Davis
Associate of Science - Computer Science
Penn Foster College
Certification
- Project Management Professional (PMP) - Project Management Institute.
- Forklift Certification
- Florida Driver's License
- Google Analytics Individual Qualification – Google.
- Professional Certified Marketer(PCM)- American Marketing Association.
- Lean Six Sigma Certification - International Association for Six Sigma Certification.
- Amazon Web Services (AWS) Certified Solutions Architect
- CPR/AED Certification
- First Aid Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Honor's Society
- American Mensa International
Work Preference
Work Type
Full TimeContract WorkGig WorkWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home option401k matchHealthcare benefitsPaid sick leavePersonal development programsCareer advancementQuote
Price is what you pay. Value is what you get.
Warren Buffett
Software
Java
Microsoft
Python
Customer Service Excellence
Excel
HTML5
Shopify Partner
Web Design
Logos
Quality Control
SaaS
CSS
C
Interests
Graphic Design
Computer Science
Print Design
Fashion Illustration
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