Samuel Miles
Phoenix,USA
Summary
Detail-oriented professional with a knack for building rapport and exceeding client expectations. Proven ability to serve as the first point of contact—resolving issues, executing transactions per process, and escalating complex concerns. Adept at juggling multiple screens, documenting insights for operational enhancements, and collaborating with cross-functional teams.
Overview
6
6
years of professional experience
Work History
Credit Card Customer Service Representative
Wells Fargo
02.2024 - 06.2025
- Assist customers with payments, fraud reports, and disputes while maintaining compliance and efficiency.
- Resolve issues on the first call using company protocols and clear communication
Dispatcher
AMR
04.2022 - 10.2023
- Dispatched emergency and non-emergency medical transportation using real-time data systems.
- Accurately logged sensitive patient and trip information under pressure.
Customer Service Representative
Discover Financial Services
12.2020 - 04.2022
- Fielded inquiries and resolved customer concerns related to banking products and services.
- Collaborated with team members to improve service workflows and exceed department metrics.
Customer Service Representative
Peckham
02.2019 - 11.2020
- Managed high-volume inbound calls and ensured accurate data entry for all customer interactions.
- Delivered friendly, professional support aligned with company standards.
Education
High school diploma -
Paradise Valley High School
Phoenix, AZSkills
- Emergency Dispatch Coordination
- Multitasking in Fast-Paced Environments
- Fraud & Dispute Handling
- First Call Resolution
- CRM & Microsoft Office Proficiency
- Conflict De-Escalation
- High-Volume Call Management
- Data Entry Accuracy
- Payment processing
Timeline
Credit Card Customer Service Representative
Wells Fargo
02.2024 - 06.2025
Dispatcher
AMR
04.2022 - 10.2023
Customer Service Representative
Discover Financial Services
12.2020 - 04.2022
Customer Service Representative
Peckham
02.2019 - 11.2020
High school diploma -
Paradise Valley High School
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