Samuel Preissman
Summary
Attentive Desktop Support Technician with 3 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
6
6
years of professional experience
Work History
Desktop Support Team Analyst
Maestro Technologies, Inc.
04.2024 - Current
- Managed end user support and equipment deployments for multiple clients across the World
- Managed internal project to find new RMM and PSA tool for company use in supporting clients
- Provided daily updates and reports to key internal and external stakeholders
- Managed and configured inventory software AssetPanda and SnipeIT for use keeping track of all deployed and undeployed inventory
- Worked within Microsoft Intune and Entra to create new user accounts, grant permissions, and configure devices for compliance
- Oversaw all physical repairs and modifications of devices and equipment, IE: RAM upgrades, Motherboard repairs, OS repairs, Hard Drive replacements, Screen Replacements
- Onboarded and configured new laptops and technology packaged for end user deployment
- Managed procurement of new technology equipment for internal company use and external client support.
Desktop Support Team Lead
Maestro Technologies, Inc.
07.2021 - 04.2024
- Assisted users in hardware and software troubleshooting and system maintenance
- Led and managed Desktop Support Team of four to fulfill City of Trenton technology needs
- Led Procurement of all end user technology and network infrastructure for City of Trenton
- Maintained Active Directory & Microsoft 365 Environments for new and current users within the City of Trenton
- Managed all licensing for user accounts in the City of Trenton including Microsoft and Adobe
- Supported 800+ users in a desktop support capacity throughout the City of Trenton
- Directed line of support for Trenton Fire Department for emergency technology support needs
- Directed support for City Administration Staff including the Office of the Mayor and Administration
- Directed support for City Councilpersons and Council President during Council Meetings
- Coordinated virtual support for end users throughout city departments during the Covid Pandemic
- Designed and Implemented new Audio Visual meeting features in Conference rooms throughout City Hall within the City of Trenton to facilitate hybrid meetings
- Worked with Telecommunications department to facilitate new phone deployments, connections and port activations throughout City Hall
- Supported all City of Trenton external department site locations with troubleshooting and system maintenance
- Worked directly with Trenton Fire Department and outside Vendor to fix and maintenance Fuel Master pump system used by Trenton Fire Department Trucks.
Desktop Support Technician Internship
Outreach Information Technology
05.2018 - 09.2018
- Assisted users in hardware and software troubleshooting and system maintenance
- Led full Intern team to complete full internal audit of over 7,000 OIT inventory items
- Assisted in the migration to Office 365 for all OIT staff
- Imaged, restored, cleaned, and maintained all OIT staff computers on regular intervals.
Education
Bachelor of Science - Information Sciences And Technology
The Pennsylvania State University
University Park, Pennsylvania05.2019
Skills
- Active Directory
- MSP ticketing systems: ServiceNow, ManageEngine, ConnectWise, Atera, and SuperOps
- Remote Support Software: ScreenConnect Bomgar, and Splashtop
- Adobe Admin & Licensing Center
- Microsoft 365, Security, Intune Entra, Azure, Defender, and Admin Center
- Root Cause Analysis
- Process enhancement
- System Analysis
- Issue Identification
- Regulatory Compliance
Timeline
Desktop Support Team Analyst
Maestro Technologies, Inc.
04.2024 - Current
Desktop Support Team Lead
Maestro Technologies, Inc.
07.2021 - 04.2024
Desktop Support Technician Internship
Outreach Information Technology
05.2018 - 09.2018
Bachelor of Science - Information Sciences And Technology
The Pennsylvania State University
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