High School Diploma -
John A. Ferguson Senior High School
Miami, FL 08.2018 - 06.2022
Samuel QUARESMA
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Education
Associate of Arts - Pre- Physical Therapy
Miami Dade College
Miami, FL 08.2022 - Current
Work History
Crew Trainer
McDoanlds
02.2021 - 01.2022
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Provided coaching and mentoring to employees.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Accurately operated cash register to process customer payments.
- Collaborated with team members to complete orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier
The Home Depot
01.2022 - 08.2022
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
Customer Service Associate
The Home Depot
08.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Head Cashier Supervisor
The Home Depot
01.2023 - 04.2023
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Mentored new hires by demonstrating best practices in customer service and cashiering techniques.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Managed a team of cashiers, ensuring proper scheduling, breaks, and coverage during peak hours.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Quickly and accurately counted drawers at start and end of each shift.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
Take-Out Specialist and Host
Red Lobster
04.2023 - Current
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Supported overall restaurant operations by assisting in tasks such as cleaning, restocking, or serving customers when necessary.
- Transacted food and drink orders at POS in person and by phone.
- Balanced multiple tasks simultaneously, managing phone calls, in-person orders, and payment processing without compromising quality or speed of service.
- Resolved customer complaints, offering appropriate solutions while maintaining a professional demeanor.
- Handled cash transactions accurately, maintaining organized records of daily sales and receipts.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Skills
Excellent customer service
Patience and empathy
Food safety
Food preparation
Phone etiquette
Cleanliness standards
Complaint resolution
Payment processing
Order accuracy
Allergen awareness
POS system proficiency
Order packaging
Order presentation
Quick learner
Goal oriented
Flexibility
Detail-oriented
Food handling
Food presentation
Teamwork
Problem-solving
Time management
Attention to detail
Multitasking
Reliability
Excellent communication
Organizational skills
Team leadership
Active listening
Effective communication
Money handling
Professionalism
Staff training
Menu memorization
Adaptability
Decision-making
Task delegation
Documentation and reporting
Certification
- CPR Certified, MEDTrain - Sept. 23, 2023-Sept. 23, 2025
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 15 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPersonal development programsQuote
It is never too late to be what you might have been.
George Eliot
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Spanish
Limited Working
Interests
Photography
Volleyball
Travel
Timeline
Take-Out Specialist and Host
Red Lobster
04.2023 - Current
Head Cashier Supervisor
The Home Depot
01.2023 - 04.2023
Associate of Arts - Pre- Physical Therapy
Miami Dade College
08.2022 - Current
Customer Service Associate
The Home Depot
08.2022 - 01.2023
Cashier
The Home Depot
01.2022 - 08.2022
Crew Trainer
McDoanlds
02.2021 - 01.2022
High School Diploma -
John A. Ferguson Senior High School
08.2018 - 06.2022
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