Summary
Overview
Work History
Education
Skills
Websites
Summary - Objective
Timeline
Generic

Samuel Segilola

Florissant,MO

Summary

IT support professional with a strong commitment to achieving success. Demonstrated expertise in troubleshooting and problem-solving to contribute to organizational goals. Seeking a role that combines technical knowledge and exceptional customer service.

Overview

11
11
years of professional experience

Work History

Software Engineer

Tech Mahindra
03.2019 - Current
  • Configured and deployed desktop hardware (VDI), software, and various tech for BJC Healthcare sites
  • Provided Tier 1 and 2 technical support
  • Worked with MS Office, Windows 7 and 10, Active Directory, Exchange, SCCM, enhancing end-user experience
  • Conducted desktop repairs for workstations, peripherals, and software
  • Troubleshot technical issues in software and hardware
  • Managed equipment inventory and tracking
  • Imaged hardware and implemented software solutions
  • Escalated issues to appropriate support teams
  • Monitored system performance and troubleshoot issues in production environment.
  • Collaborated with cross-functional teams to ensure quality assurance throughout the development process.
  • Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
  • Provided technical support to customers regarding product usage and troubleshooting issues.
  • Led small development teams, overseeing project progress and mentoring junior engineers.

Desktop Support Lead

Apex Systems
04.2017 - 02.2019
  • Installed and configured Linux thin clients for VMware view implementation
  • Supported and repaired desktop workstations, peripherals, and software
  • Troubleshot various software and hardware issues
  • Managed equipment inventory and tracking
  • Provided end-user training for VDI, Citrix, and Epic
  • Installed security patches and service packs
  • Escalated complex issues as necessary

Warehouse Technician

Spectrum
08.2013 - 04.2017
  • Demonstrated strong customer service and communication skills
  • Assisted field technicians with modem provisioning
  • Reconfigured set-top boxes and resolved customer feedback issues
  • Managed intake and audit of CPE equipment
  • Led a team of six, ensuring adherence to daily stats and case documentation

Education

Ranken Technical College
01.2017

Skills

  • Active Directory
  • Citrix
  • Computer Hardware
  • Customer Relations
  • Customer Service
  • Imaging
  • Inventory Management
  • Leadership
  • Linux
  • Microsoft Exchange
  • Testing and deployment

Websites

Summary - Objective

Aspiring to secure a role in IT support that combines technical expertise with exceptional customer service, utilizing a strong commitment to achieving success. Capable of troubleshooting and problem-solving to contribute to the organization’s goals.

Timeline

Software Engineer

Tech Mahindra
03.2019 - Current

Desktop Support Lead

Apex Systems
04.2017 - 02.2019

Warehouse Technician

Spectrum
08.2013 - 04.2017

Ranken Technical College

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Samuel Segilola