Samura Cummings

• Led a team of Employment Development Coaches, providing training, scheduling, and facilitating daily meetings to ensure efficient operations and consistent performance.
• Efficiently managed timekeeping and payroll processes, as well as a daily census and monthly full-time equivalent (FTE) attendance tracking system as a key performance indicator, providing valuable insights for operational efficiency and resource allocation.
• Maintained meticulous records and served as the gatekeeper of intern/employee files, ensuring compliance for scheduled audits.
• Liaison between the Regional Centers, Interns, and the CEO/Executive Director, facilitating effective communication and collaboration.
• Primary point of contact for the administrative office, overseeing a range of responsibilities including conducting research, preparing professional correspondence, creating spreadsheets, generating reports, manage incoming issues and concerns, demonstrating exceptional prioritization skills and following up on them promptly. This included handling sensitive and confidential matters with the utmost professionalism and discretion.

• Conduct and record weekly tech team meetings via Microsoft Teams. Prepared detailed agendas and produced comprehensive meeting recap notes ensuring all key action items are documented.
• Ensure accurate and detailed documentation of all triaged service calls by creating tickets that include essential information such as customer name, contact information, problem description, location, and service level agreement (SLA) requirements.
• Coordinate and schedule on-site visits with customers as requested, ensuring timely and efficient service delivery.
• Maintain up-to-date customer and site information in the company database, including installation details, extended warranties, equipment information, new customers, and other relevant data.
• Verify ticket completion and customer satisfaction by following up with customers after service delivery, obtaining feedback, and resolving any outstanding issues.
• Produce professional and effective correspondence, emails, spreadsheets, and reports using appropriate software and templates.
• Provide administrative assistance to the operations team, including data entry, record-keeping, and other tasks as assigned.

• Developed and established a comprehensive customer service center that catered to multiple consumer needs, providing a centralized location for a variety of services.

• Secured a contract with the city of Hawthorne to provide live scan fingerprinting background checks for all new hires. Additionally, preferred live scan and ink fingerprint vendor for local companies and individuals.

• Leveraged networking skills to establish and maintain productive relationships with clients and businesses, and added new clients to the CRM, promoting continued interest in the company’s products and services. Effectively expanding the company’s reach and influence.

• Successfully onboarded and trained 15 trainees over a 6-year period, ensuring a knowledgeable and skilled team.

• Utilized exceptional customer service and extensive knowledge of company insurance products and services to advise customers on appropriate choices, ensuring the best possible insurance policy coverage.

• Prepared individual tax returns for multiple clients, ensuring compliance with tax laws and regulations.

• Established corporations, limited liability companies, and sole proprietorships for multiple businesses, providing expert guidance and ensuring proper legal structure.

• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll.

• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Wrote contracts to outline sales and purchases of properties.
• Compared recently sold area properties to determine competitive market prices.

• Managed 6 directs and co-managed 25 contingent employees.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.

• HR Administrator for California’s flagship store, which employs over 500 staff members, including senior/junior executives, associates, and leased department staff.

• Successfully identified and recruited top-quality candidates while adhering to EEOC compliance through various recruitment channels such as online, in-store, and off-site events. Facilitated orientation, executive assessments, computer training, mentor assignments, and follow-up for all new hires.

• Managed payroll, benefits administration, and leave tracking for FMLA/CFRA/PFL. Represented Bloomingdale’s at unemployment and workers compensation hearings while working closely with the legal department to ensure accurate investigation and dispute resolution.

• Developed and successfully piloted the internship program for the west coast stores, that received accolades from the Senior VP of stores, Senior VP of Human Resources, and VP of Education.

• Managed and analyzed FTE, open-to-hire, and turnover rates while also maintaining HRIS and employee records. Also, monitored and reported on SCAQMD Employee Commute Emission Reduction.

• Tasked with training new HR Administrators for California and Las Vegas ensuring they were equipped with the knowledge and skills necessary to effectively support the organization's human resources function.

• Successfully planned and organized store recognition events to motivate and recognize employee achievements.