Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Samuel Wylie

Spring,TX

Summary

Adaptable server offering extensive knowledge of hospitality etiquette, food preparation and superior customer service. Competent and capable team member in FOH and BOH operations. Bringing 17 years of experience with all types of food service whether it be from fast food to small diners and several fine dining restaurants. Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server/Bartender

Bocca Italian Kitchen
Summerwood, TX
06.2021 - Current
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Delivered food orders promptly and courteously.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared drinks according to standard recipes.

Shift Lead Server/Host

The Union Kitchen
Kingwood, TX
06.2018 - 06.2021
  • Performed hosting responsibilities while recovering from collarbone injury due to head-on collision.
  • Server
  • Managed sections with 4-7 tables consistently.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Coached and trained employees and managed daily work assignments to enhance operations.

Lead Server

Marsala's Italian Kitchen
Huffman/Conroe/Atascocita , TX
09.2017 - 03.2018
  • Host
  • Server
  • Manager
  • Delivery
  • Catering Server
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests
  • Trained several new employees on proper food handling, guest expectations and restaurant protocols
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.

Lead Sever

Christopher's Italian Restaurant
Atascocita, TX
02.2016 - 09.2017
  • Host
  • Delivery Driver
  • Server
  • Catering Server
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests
  • Placed reservations through phone and email into [Aloha POS]
  • Managed closing duties, including restocking items and reconciliation of cash drawer
  • Operated POS terminals to input orders, split bills and calculate totals
  • Trained many new employees on proper food handling, guest expectations and restaurant protocols
  • Promoted desserts, appetizers and specialty drinks.
  • Unfortunately, the company did not survive the aftermath of hurricane Harvey.

Zone Leader

Panera Bread
Atascocita, TX
03.2015 - 06.2016
  • First professional experience in Texas.
  • Operated cash register efficiently.
  • Server
  • Dishwasher
  • Oversaw weekly inventory checks and organized truck shipments worth over $13,000.
  • Salad Line Cook
  • Sandwich Line Cook
  • Prep Cook
  • Zone Leader (Pre-Management)
  • Caterer
  • Barista
  • Delivery Driver
  • Obtained 4 raises in 4 months and was promoted twice within 6 months of starting.

Education

High School Diploma -

Columbus North High School
Columbus, IN
2011

SafeServ Certified: Food Handler TABC Certified: Liquor and Tobacco Sales -

Skills

  • Dining customer service
  • Effective Customer Upselling
  • Food safety understanding
  • Food inspection
  • Point of Sale (POS) system operations
  • Check payment processing
  • Relationship management
  • Sales techniques
  • Workforce training
  • Continuous improvements
  • Goal-Focused
  • Clear Interpersonal Communication
  • Time management skills
  • Adaptable Learner
  • Credit and cash transactions
  • Staff mentoring
  • ID verification
  • Customer Engagement
  • Issue resolution
  • Merchandise restocking

Certification

Food Handlers License - Up to date

TABC - Up to date

References

References available upon request.

Timeline

Server/Bartender

Bocca Italian Kitchen
06.2021 - Current

Shift Lead Server/Host

The Union Kitchen
06.2018 - 06.2021

Lead Server

Marsala's Italian Kitchen
09.2017 - 03.2018

Lead Sever

Christopher's Italian Restaurant
02.2016 - 09.2017

Zone Leader

Panera Bread
03.2015 - 06.2016

High School Diploma -

Columbus North High School

SafeServ Certified: Food Handler TABC Certified: Liquor and Tobacco Sales -

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Samuel Wylie