Summary
Overview
Work History
Education
Skills
International Trade Shows
Timeline
Generic
Samy Roushdy

Samy Roushdy

Kirkland,USA

Summary

Results-oriented professional with over 25 years in Business Development and Financial Management, achieving exemplary KPIs in CRM. Strong leadership skills in building relationships and enhancing workplace productivity. Proficient in data analysis and performance reporting, with a commitment to safety practices and effective people management.

Overview

26
26
years of professional experience

Work History

Director of Front Office

Marriott Seattle Airport
Seattle, USA
10.2023 - Current
  • Oversaw daily functions of Front Office operations, encompassing front desk, guest relations, valet, and PBX.
  • Ensured service excellence and guest satisfaction through effective management of front office operations.
  • Addressed guest complaints efficiently to provide satisfactory resolutions.
  • Monitored payroll productivity levels while facilitating departmental scheduling.

Assistant General Manager

Marriott - Residence Inn
Bellevue, USA
10.2021 - 09.2023
  • Elevated quality performance to top 10% within company by strengthening operational standards.
  • Initiated strategic business plans focused on customer value creation and profit enhancement.
  • Trained in property management, cost-saving strategies, behavior-based interviewing, and revenue management.

Director of Rooms Division

Marriott - Residence Inn
Bellevue, USA
03.2016 - 04.2020
  • Managed rooms division operations to uphold superior standards in housekeeping and front office services.
  • Secured 30% cost savings via strategic negotiations, preserving high service quality.
  • Drove enhancements in guest satisfaction through ongoing improvement projects.
  • Acquired specialized training in leadership and executive management strategies.

Director of Front Office

Doubletree – Hilton
Minneapolis, USA
01.2013 - 02.2016
  • Directed front office operations with a focus on enhancing guest service quality and registration speed.
  • Standardized room inventory management to guarantee product quality while boosting profitability.
  • Regularly evaluated team member performance, providing feedback and opportunities for career advancement.
  • Led recruitment and training efforts to achieve alignment with service goals and operational needs.

Assistant Manager / Front Office Manager

Marquette Hotel – Hilton
Minneapolis, USA
05.2005 - 12.2012
  • Managed daily front office operations, providing supervision and leadership to all staff.
  • Created service standards for front office positions to optimize efficiency and service quality.
  • Contributed to policy development that supports hotel objectives and enhances customer retention.
  • Successfully completed trainings on effective management and managing change for leaders.

Director of Sales & Marketing (Pre-Opening Experience)

Cairo Media City Mövenpick Hotel
Cairo, Egypt
10.1999 - 10.2003
  • Formulated business and marketing strategies to achieve targeted objectives
  • Directed comprehensive sales initiatives to meet revenue goals.
  • Developed skills in financial management, eSales tactics, and customer engagement.
  • Analyzed global reservation systems and yield management practices for optimization.

Education

Bachelor of Science - International Economics

University of Cairo - Egypt
Cairo, Egypt

Master of Science - Hospitality Management - CRM

University of Wisconsin – Stout
Menomonie, WI, USA

Skills

  • Guest experiences management
  • Revenue optimization
  • Payroll oversight
  • Team dynamics enhancement
  • Strategic initiatives planning
  • Operational productivity improvement
  • Budgeting and forecasting analysis
  • Conflict mediation techniques
  • Data-driven decision making
  • Inventory control

International Trade Shows

  • ITB – Internationale Tourismus Borse, Berlin - Germany, 1990, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003
  • WTM – World Travel Market, London - England, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003
  • EIBTM – European Incentive & Business Travel & Meetings, Geneva - Switzerland, 1993, 1994, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003
  • ATM – Arabian Travel Market, Dubai– United Arab Emirates, 1997, 1998, 1999, 2000, 2001, 2002, 2003
  • Sales Blitz on behalf of Mövenpick Hotels, Paris - France, 1995, 1996, 1997, 1998, 1999, 2000, 2001, 2002, 2003

Timeline

Director of Front Office

Marriott Seattle Airport
10.2023 - Current

Assistant General Manager

Marriott - Residence Inn
10.2021 - 09.2023

Director of Rooms Division

Marriott - Residence Inn
03.2016 - 04.2020

Director of Front Office

Doubletree – Hilton
01.2013 - 02.2016

Assistant Manager / Front Office Manager

Marquette Hotel – Hilton
05.2005 - 12.2012

Director of Sales & Marketing (Pre-Opening Experience)

Cairo Media City Mövenpick Hotel
10.1999 - 10.2003

Bachelor of Science - International Economics

University of Cairo - Egypt

Master of Science - Hospitality Management - CRM

University of Wisconsin – Stout

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