Samya Drakeford
Laurel,MD
Summary
Highly motivated and results-driven professional with a strong background in hospitality services and administrative support, seeking a challenging position in Hospitality Management. Possesses exceptional organizational and leadership skills, along with extensive experience in clerical work, office administration, and customer service. Adept at managing front office operations, streamlining administrative processes, and providing outstanding guest experiences. Proven ability to enhance operational efficiency and support team collaboration in dynamic hospitality environments. Dedicated to driving business success through meticulous attention to detail, effective communication, and a commitment to excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Associate
Courtyard By Marriott
06.2024 - Current
- Enforced policies and procedures to increase efficiency.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Performed basic daily bookkeeping tasks.
Hotel Front Desk
Metro Points Hotel
08.2023 - Current
- Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
- Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
- Supervised daily shift changes, ensuring smooth transitions between staff members at the front desk.
- Collected room deposits, fees, and payments.
Lifeguard
Continental Pools
05.2023 - 08.2023
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Lifeguard
Continental Pools
06.2022 - 09.2022
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Education
Hospitality Services Management -
Prince George's Community College
Largo Md05.2025
High School -
Frederick Douglass High School
Upper Marlboro, MD05.2025
Skills
- Hospitality services
- Administrative Support
- Bookkeeping
- Reservation Management
- Data Entry
- Payment Collection
- Clerical duties
- Scheduling
- POS Systems
Certification
Travel Agent and Consultant Training
Timeline
Front Desk Associate
Courtyard By Marriott
06.2024 - Current
Hotel Front Desk
Metro Points Hotel
08.2023 - Current
Lifeguard
Continental Pools
05.2023 - 08.2023
Lifeguard
Continental Pools
06.2022 - 09.2022
Hospitality Services Management -
Prince George's Community College
High School -
Frederick Douglass High School
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