Samyha Montgomery
Lithonia,GA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Crew Trainer
Zaxbys
05.2023 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
Sales Associate
DTLR
04.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Wendys Restaurant
03.2020 - 02.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Lithonia High School
05.2024
Skills
- Customer Service
- Employee Training
- Cash Handling
- Team Leadership
- Workplace Safety
- Active Listening
- Safe Food Handling
- Food safety understanding
- Cleaning and sanitation
- POS Systems
- Kitchen Sanitation
- Delegating Work
Timeline
Crew Trainer
Zaxbys
05.2023 - Current
Sales Associate
DTLR
04.2022 - 09.2022
Cashier
Wendys Restaurant
03.2020 - 02.2021
High School Diploma -
Lithonia High School
Similar Profiles
Jake OtisJake Otis
Crew Member at ZaxbysCrew Member at Zaxbys
Nicholas CarpenterNicholas Carpenter
Manager at ZaxbysManager at Zaxbys
ANIYA CALDWELLANIYA CALDWELL
Fast Food Worker at ZaxbysFast Food Worker at Zaxbys
Luis ColoradoLuis Colorado
Assistant Manager at ZaxbysAssistant Manager at Zaxbys
Garick A. EnnisGarick A. Ennis
Superintendent - Station Zone Services at MARTASuperintendent - Station Zone Services at MARTA