Samyra Hayes
Rochester,NY
Summary
Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offers 3 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Recognized by patients for delivering five-star patient care. Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Graduate Practical Nurse
Rochester General Hospital- Labor And Delivery
Rochester, New York
01.2022 - Current
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Assisted doctors in monitoring baby and mother health during labor.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
- Controlled bleeding during procedures by applying hemostatic clamps, suture ligatures, and electrocautery equipment.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Created safe operating environments for invasive and non-invasive procedures.
- Collected, prepared, and disposed of medical specimens.
Patient Care Technician, ICU
Rochester Regional Health
Rochester, NY
01.2020 - 03.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Assisted nursing staff with respiratory, cardiopulmonary and physical therapies.
Certified Nursing Assistant
Jewish Home of Rochester
Rochester, NY
03.2019 - 01.2020
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Customer Service Representative
Spectrum
Rochester, NY
09.2018 - 02.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Customer Service Representative
Conduent
Rochester, NY
06.2017 - 08.2018
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Responded to customer requests for products, services and company information.
- Provided information regarding charge accounts and loyalty programs.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
LPN -
Isabella Graham Hart School of Practical Nursing
Rochester, NY11.2021
High School Diploma -
Oceanside High School
Oceanside, NY06.2016
Skills
- Decision Making
- Verbal and Written Communication
- Critical Thinking
- Emergency Response
- Patient Safety
- Activities of Daily Living ADL Assistance
- Medical Waste Disposal
- Social Perceptiveness
- Patient Transport
Clinical Experience
Hill Haven- LTC
Feb 2021 - May 2021
- Wound care
- Assist with vital signs
- Assist primary nurse with weekly covid testing
Unity Hospital- Med Surge 4300
June 2021 - August 2021
- Assist primary nurse with med passes
- Accompanying patients to in house medical appointments/procedures
- Assist patients with ADL's
Rochester General Hospital- Sands 600 Oncology
August 2021 - Current
- Assist primary nurse with med passes and obtaining BG's
- Attending care team meetings
- Noting, Reporting and coumenting any changes in patient status
Certification
- PT - Phlebotomy Technician
- CNA - Certified Nurse Assistant
- BLS, American Heart Association
References
Larissa Bodine - Clinical Nurse Leader
Rochester General Hospital
315-521-8550
Larissa.bodine@rochesterregional.org
Tanitra Holmes - Patient Care Technician
Rochester General Hospital
585-754-2462
Tanitra.holmes@rochesterregional.org
Janice Priester-Bradley, RN, BSN (Instructor)
Coordinator, CNA Program
The College at Brockport Rochester Educational Opportunity Center (REOC)
(585) 232-2730
jpriesterbradley@brockport.edu
Kim Nixon (Secretary to AVP)
Student Services
Monroe Community College
585-733-8408
-
Timeline
Graduate Practical Nurse
Rochester General Hospital- Labor And Delivery
01.2022 - Current
Patient Care Technician, ICU
Rochester Regional Health
01.2020 - 03.2021
Certified Nursing Assistant
Jewish Home of Rochester
03.2019 - 01.2020
Customer Service Representative
Spectrum
09.2018 - 02.2019
Customer Service Representative
Conduent
06.2017 - 08.2018
LPN -
Isabella Graham Hart School of Practical Nursing
High School Diploma -
Oceanside High School
- PT - Phlebotomy Technician
- CNA - Certified Nurse Assistant
- BLS, American Heart Association
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