Summary
Overview
Work History
Education
Skills
Timeline
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Samyra Mims

Daly City,CA

Summary

Dedicated and results-driven Assistant Director with extensive experience in managing shelter programs and overseeing daily operations to ensure the safety and well-being of residents. Proven expertise in staff supervision, training, and development, while maintaining compliance with regulations and industry standards. Skilled in crisis management, client advocacy, and program development, with a strong focus on providing comprehensive support services, including housing, food, healthcare, and employment resources. Adept at budgeting, reporting, and fostering community partnerships to enhance service delivery. Committed to creating inclusive, culturally competent environments that support the diverse needs of individuals facing homelessness or other challenges, with a deep commitment to trauma-informed care.

Overview

4
4
years of professional experience

Work History

Assistant Director

Five Keys
06.2023 - Current
  • Managed all aspects of housing operations, including guest services and facilities management, while overseeing a team of 70 staff and ensuring the smooth operation for 179 guests
  • Conducted regular performance evaluations, offering constructive feedback to improve team efficiency and morale
  • Responded promptly to all emails and phone calls, ensuring efficient communication and timely resolution of inquiries
  • Generated reports for senior management on shelter performance, client outcomes, and resource utilization
  • Conducted regular assessments to ensure compliance with HSH standards and regulations and fostered a positive and inclusive community atmosphere for all residents and guests
  • Assisted in managing the shelter’s budget, including overseeing spending on supplies, staffing, and other operational costs
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.

Supervisor

Five Keys
12.2020 - 06.2023
  • Responded promptly to all emails and phone calls, ensuring efficient communication and timely resolution of inquiries
  • Acted as the point of contact for crisis situations, managing emergencies such as medical issues, behavioral concerns, or facility disruptions
  • Ensured that shelter staff and volunteers adhered to shelter policies, including safety guidelines, privacy protocols, and ethical standards
  • Maintained accurate records of shelter operations, including client intake, assessments, shift reports, incident reports, and inventory logs
  • Addressed the needs and concerns of clients, offering emotional support and ensuring a safe, respectful environment
  • Managed staff schedules, ensuring adequate coverage during all shifts and busy periods
  • Conducted regular performance evaluations, offering constructive feedback to improve team efficiency and morale

Ambassador

Five Keys
09.2020 - 12.2020
  • Collect data about needs and trends within the community to help improve shelter programs.
  • Routine wellness checks
  • Support individuals through emotional or challenging circumstances, helping to ensure a positive shelter experience.
  • Distribute informational materials to help raise awareness and educate people on shelter services.

Education

Bachelor of Arts - Business Management

University of Phoenix
Tempe, AZ
05.2024

Skills

  • Trauma-Informed Care
  • Staff Supervision and Training
  • Crisis Management and Conflict Resolution
  • Program Development and Evaluation
  • Client Advocacy and Support
  • Budget Management and Financial Oversight
  • Regulatory Compliance and Reporting
  • Community Partnerships and Stakeholder Engagement

Timeline

Assistant Director

Five Keys
06.2023 - Current

Supervisor

Five Keys
12.2020 - 06.2023

Ambassador

Five Keys
09.2020 - 12.2020

Bachelor of Arts - Business Management

University of Phoenix

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Samyra Mims