San Gonzalez
San Antonio,TX
Summary
Hardworking mother with a passion for learning and being the best at everything I do.
Im spanish and english speaking with 6+ years of face to face customer service experience. I helped train/coach new hires to reach their goals and potential within the company. Looking to leverage my knowledge and experience into higher roles in a different environment.
I am willing to relocate.
Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Cashier/Manager
711
San Antonio, TX
10.2019 - 11.2023
- Monitored areas for security issues and safety hazards.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Call Center Customer Service Representative
MCNA/MMC
San Antonio, TX
09.2021 - 09.2022
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Building Porter
4m Building Solutions
San Antonio, TX
07.2020 - 05.2021
- Cleaned and organized building areas as required.
- Sanitized high-traffic areas and equipment with approved cleaning supplies.
- Completed sweeping, mopping, and window-cleaning.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Adhered to company safety regulations and OSHA requirements.
- Revamped inspection, evaluation and approval or denial procedures.
Assistant Manager
Circle K
San Antonio, TX
06.2016 - 08.2019
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Reviewed sales and gross profit report to assess company efficiency.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
High School Diploma -
Navarro Academy
San Antonio04.2013
Skills
- Cashiering/Cash Handling (6years)
- Multilingual (English/Spanish)
- Customer Service (6 years)
- Typing 25 Wpm
- Customer Relations
- Staff Training
- Sales and Marketing
- Team Leadership
- Customer Support
- Good Listening Skills
- Eligibility Determinations
- Call Controlling
Timeline
Call Center Customer Service Representative
MCNA/MMC
09.2021 - 09.2022
Building Porter
4m Building Solutions
07.2020 - 05.2021
Cashier/Manager
711
10.2019 - 11.2023
Assistant Manager
Circle K
06.2016 - 08.2019
High School Diploma -
Navarro Academy
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