San Ly
Fontana
Summary
Dedicated to learning, growing, and succeeding. Ready to put three and a half years of working experience at Nordstrom to work in a long-term, challenging position. Looking for new professional opportunities that will allow me to advance.
Overview
7
7
years of professional experience
Work History
Warehouse Trainer
Nordstrom Distribution Center
Ontario
05.2022 - Current
- Evaluated participant engagement and adapted training modules to help the group stay on track.
- I examined the company's training methods and made changes to address issues, improve efficiency, and achieve training objectives, resulting in productivity.
- Motivated employees to exceed productivity targets by emphasizing rewards for good work.
- Kept track of employee activities on a daily basis, identifying areas for improvement, and putting plans in place to address them.
- Effectively communicated with participants, providing both positive and constructive feedback, in a clear and fair manner.
- Taught employees how to use equipments and work safely.
- Employees were trained in identifying and interpreting production data, which included operating calculations, item quantities, and PPH.
- Properly allocated resources, budgets, inventories, training support, and team-building materials to increase overall productivity.
- Encourage employees with specific skill sets to apply for different open positions that suit them best.
- Participated in and attended meetings or seminars to obtain information for use in training programs.
- Coordinated with management to develop effective strategies for improving team productivity.
- Evaluated employees and offered constructive feedback to encourage performance improvements.
- Provided guidance and support to employees throughout their learning process.
Warehouse Associate
Nordstrom Distribution Center DC 499
Newark
11.2021 - 05.2022
- Started in Returns as my first home department, then switched to VAS department after DC499 closed Returns department.
- Offered to help different departments such as VAS, Beauty, Reserve Stock and Outbound with projects as a volunteer, demonstrating my willingness to learn new skills and expand my knowledge.
- Discovered safety hazards and immediately notified area managers for remediation.
- Improved the efficiency of material delivery processes and reduced downtime.
- Inspected packages and merchandise for damage and alerted vendors to request replacements as soon as possible.
- Cleaned and maintained the warehouse in accordance with OSHA regulations.
- Scanned container labels to verify contents and determine target destination using RF scanners.
- Kept accurate inventory records to aid in the completion of order requests and audits.
- Kept an eye on areas for cleanliness and obstacles, and I moved cartons and boxes to clear the aisles for easier movement.
- Palletized products for storage and shipping, paying special attention to box organization and weight distribution.
- Double-checked the quantity and description of the materials received by comparing them to the packing list.
- Reported defective, lost, or missing merchandise to my supervisor as soon as possible.
- Worked around moving machinery in a safe manner.
- Followed the company's safety guidelines to keep warehouse accidents to a minimum.
- Inspected supplies and product inventory for quality and quantity issues, returning unacceptable materials to vendors for replacements or refunds.
- Inspected floor displays, noted missing items, and replenished merchandise as soon as possible.
- Kept the aisles clear and clean to avoid accidents and make it easier for others to pass by while restocking.
Waitress/Hostess/Cashier
Monster Pho 2
Emeryville
06.2018 - 04.2021
- Maintained customer satisfaction with timely table check-ins to assess drink or other needs.
- Kept an eye on guests for signs of intoxication and immediately alerted management.
- Moved and set up seating, prepared extra silverware prior to the arrival of large groups.
- Was frequently complimented by customers for going above and beyond my normal responsibilities.
- Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
- Created customer and employee loyalty by implementing effective operational strategies.
- Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.
- Double-checked guests' identification before serving alcoholic beverages.
- Educated new employees on the restaurant's practices, culture, and procedures.
- Was in charge of keeping the dining room, lobby, and service areas clean.
- Stored it in designated containers and storage areas to extend the shelf life of the food and prevent spoilage.
- Disinfected the kitchen area, which included the floors, work tables, tools, and equipment.
- Maintained the highest level of glass and silverware cleanliness.
- Used communication and problem-solving skills to resolve customer complaints and promote brand loyalty.
- Customers paid with credit cards, cash, and gift certificates, and I made proper change for cash transactions.
- Described menu items, special offerings, and wine pairings that were appropriate.
- Communicated dining orders to kitchen staff quickly and clearly, calling attention to any special requests or dietary restrictions.
- Moved and arranged tables, chairs, and place settings, as well as organized seating for groups with special needs.
- Performed opening, closing, and shift change duties with precision to keep the restaurant running smoothly and ready to meet all customer needs.
- Wiped tables, placed trash in receptacles, and restocked napkin dispensers in the outdoor eating area and indoor dining room.
- Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
- Provided excellent service by creating a warm and welcoming environment.
- Ensured customer satisfaction by promptly responding to orders and requests for entertainment.
- Informed the manager about any accidents, injuries, or unsafe working conditions.
Education
High School -
Fremont High School
Oakland, CA01.2017
Some college - Business Administration and Management
Laney College
Oakland, CASkills
- Employee training
- Training program development
- Safety and compliance
- Effective communication
- Adaptability
- Time management
- Critical thinking
- Process improvement
Timeline
Warehouse Trainer
Nordstrom Distribution Center
05.2022 - Current
Warehouse Associate
Nordstrom Distribution Center DC 499
11.2021 - 05.2022
Waitress/Hostess/Cashier
Monster Pho 2
06.2018 - 04.2021
High School -
Fremont High School
Some college - Business Administration and Management
Laney College