San-ya Nicholson
Hillside,NJ
Summary
Dedicated office management professional with a proven track record of handling administrative, technical, and executive-support tasks. Known for resolving employer challenges with innovative solutions, system and process improvements that drive efficiency, customer satisfaction, and the bottom line. Skilled relationship builder who effectively collaborates with individuals of different personality styles. Experienced in SAP, People Soft, WIN Web, record maintenance, customer service, and extensive administrative work using Microsoft Applications such as Outlook, Word, PowerPoint, and Excel. Recognized as an organized Office Manager who excels in completing tasks productively and efficiently. Specializes in team leadership, workflow optimization, and administrative management. Strong communication skills coupled with problem-solving abilities and adaptability to drive office efficiency and support company objectives. Highly regarded for exemplary customer service and successful team collaboration.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Republic Services
04.2021 - Current
- Produce purchase orders for all loads that leave the facility
- Coordinate office operations and procedures to ensure organizational effectiveness and efficiency
- Provide administrative support for all departments in the organization as necessary
- Developed productive working relationships with customers through courteous service via phone or email correspondence
- Code and enter daily invoices with in-house accounting software
- Help resolve unpaid invoices by working with Accounts Payable & collecting information needed to nav a vendor/supplier
- Created and maintain filing systems, both paper and electronic
- Greet visitors and directed them to the appropriate area or person
- Update any purchase orders with updated information received from Invoiced received
- Update spreadsheets on waste tonnage that leaves the facility
- Manage daily mail distribution including sorting out incoming and outgoing mail
- Compile data, track changes, and create reports in Excel spreadsheets
- Maintain office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies
- Scan all manifest into the system
- Handle multi-million dollar construction project purchase orders
- Handle Month end accruals for the Elizabeth Facility and Construction Project
- Compute balances, totals or commissions to support accounting team
- Guided employees in handling difficult or complex problems
Office Coordinator
Safety Kleen/ Clean Harbors
08.2016 - 04.2021
- Functioned as primary liaison to making sure that all customers and client queries and complaints are addressed, establish trust and respect with customers, co-workers, and management
- Maintaining inventory though PeopleSoft, supervised cycle counts and verified inventory count to reduce inventory lose, communicated with all levels of management
- Responsible for researching discrepancies between inventory reports and on-hand inventory, processed adjustments to inventory
- Participate in purchasing inventory, as well in receiving in vendor/inbound product though WIN WEB / PeopleSoft
- Complied and maintained records of quantity, type and value of high demand machines, equipment, and supplies in stock
- Work effectively and efficiently with cross-functional teams, including those from other businesses in coordinating transportation of warehouse product
- Ensure proper ship dates, weight requirements are shipped according to order fulfilment with BOL'S
- Set up I9 new hires within the organization, set up training and trained on necessary work functions
- Implement a safety board to be promoted to employees to minimizing accidents in the office and warehouse
- Assisted with budget preparation by tracking expenses related to office operations
- Updated contact information lists regularly in accordance with company policy
- Reviewed documents for accuracy before submission to external parties such as clients or vendors
- Coordinated office operations and procedures to ensure organizational effectiveness and efficiency
- Ensured compliance with company policies regarding health and safety regulations
- Handled confidential information in a discreet manner
- Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
- Documented daily office activities in report logs for senior management review, smoothly implementing suggested operational changes to eliminate process gaps
- Guided team members to minimize delays and maintain high-quality daily production
- Issued work schedules, duty assignments and deadlines for office or administrative staff
Office Manager
Pfizer Inc
04.2016 - 08.2016
- Schedule phone and in-person interviews
- Provides full-range administrative support
- Filing confidential documents
- Manages multiple Outlook calendars with expertise
- Plans and coordinates a variety of meetings and events, such as staff meetings (including recording of action items) and a variety of recurring events with other groups inside and outside of company when necessary
- Prepares and edits reports and presentations using Microsoft Office software
- Organizes and maintains files
- Coordinates and manages travel arrangements and prepares expense reports
- Fields incoming telephone calls and replies to routine inquiries
- Provides project management assistance when necessary
- Expedites flow of work, and initiates follow-up when necessary, particularly when supervisors are traveling
- Orders supplies and equipment
- Cooperates with other administrative assistants in maintaining an efficient workroom
- Serves as back-up administrative support for any member of the team when necessary
Customer Solutions
Makro Technology Consulting Company
08.2014 - 01.2016
- Temping for PSE&G
- Assist the Revenue Integrity Department with possible customer theft of Gas & Electric
- Analyze information to reject or create tickets based on data provided
- Use SAP to gather customer information
- Work with confidential information
- Send out relief applications at customers request
- Assist with relief stations in the field during storms for customers
- General administrative activities
Administrative Associate I
MERCK & CO
10.2010 - 11.2013
- Provided intensive support to the Director of Standards as well the Data Management Standard Group in an autonomous environment
- Scheduled monthly/quarterly webcasts / meetings cross-site, handle all logistics
- Manage confidential department information and generate internal and external memos
- Produces/completes various work assignments requiring strong analytical ability, independent judgment, creativity and problem-solving skills
- Managed accounts payable and receivable Data Standard Group
- Assisted in the archiving of sensitive and confidential documents for the department
- Maintained a spreadsheet of all the Protocols, later archived
- Data Entry of Inform Study testing
- Assisted with the Archiving / Decommissioning process for InForm Trials
- QC of PDF output, preparation of materials specifically CDs, letters
Administrative Associate
Schering Plough
02.2008 - 08.2010
- Responsible for providing an efficient and professional administrative and clerical service to Senior Director, colleagues, and upper Management
- Attend off-site meetings as needed to manage issues that may arise
- Schedule monthly MPC meetings cross-site, handle all logistics
- Manage confidential department information and generate internal and external memos following practices and procedures
- Interact with internal and external customers on a daily basis
- Expert in department as Investigator / Consultant meetings, which provides assistance and instruction on handling all logistics for large scale meetings
- Implemented the Mentoring checklist for new hires
- Travel arrangements
Education
B.S. - Criminal Justice
Berkeley College
Woodbridge, NJ01.2010
Skills
- Experience with SAP Systems
- WIN Web
- Analytical
- Experienced in PeopleSoft
- Experience with InForm v4
- Effective Time Management and Organization
- Customer Relations Management
- Systematic Record Keeping
- Proficient in Administrative Tasks
- Skilled in Microsoft Office Suite Applications
- Critical Thinking Skills
- Team-Based Problem Resolution
- OnBase Proficiency
- Technical Proficiency
- Proficient Materials Logistics
- Mentorship Facilitation
- Strategic Leadership
- Financial Accounting
- Document Handling Proficiency
- Hazardous Waste Compliance Management
- Information Gathering
- Accounts Payable Management
- Skilled in Microsoft Dynamics 365 Solutions
- Effective Communication
- Experienced with Accounting Software Tools
- HR Strategy Development
- Deadline Adherence
- Structured Task Coordination
- 10 key typing
- GAAP
- Filing and data archiving
- Documentation and reporting
- Relationship building
- Mail handling
- Spreadsheet management
- Confidential document control
- Training and coaching
- Project management
- Account reconciliation
- Mail distribution
- Office equipment maintenance
- Reception oversight
- Customer Engagement
- Detail-Oriented Data Input
Certification
Driver's License
Additional Information
Dedicated office management professional with experience handling a wide range of administrative, technical, and executive-support tasks. Excel at resolving employer challenges with innovative solutions, system and process improvements that increase efficiency, customer satisfaction, and the bottom line. Skilled relationship builder with the proven ability to work with different personality styles. Experienced In: SAP, People Soft, WIN Web, Record Maintenance, Customer Service, Extensive Administrative work Microsoft Applications - Outlook, Word, PowerPoint, Excel. Organized Office Manager known for productive and efficient task completion. Specialize in team leadership, workflow optimization, and administrative management. Excel in communication, problem-solving, and adaptability to drive office efficiency and support company objectives. Recognized for exemplary customer service and team collaboration.
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Republic Services
04.2021 - Current
Office Coordinator
Safety Kleen/ Clean Harbors
08.2016 - 04.2021
Office Manager
Pfizer Inc
04.2016 - 08.2016
Customer Solutions
Makro Technology Consulting Company
08.2014 - 01.2016
Administrative Associate I
MERCK & CO
10.2010 - 11.2013
Administrative Associate
Schering Plough
02.2008 - 08.2010
B.S. - Criminal Justice
Berkeley College
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