Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sana Akhtar

Bethpage,NY

Summary

Proven Front End Associate with a track record of enhancing customer satisfaction and streamlining checkout processes at ShopRite. Excels in customer service and time management, demonstrating strong communication skills and a knack for front-end performance optimization. Achieved excellent accuracy levels in transactions, significantly improving efficiency during peak hours. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest associate with solid background in retail environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.

Overview

2
2
years of professional experience

Work History

Front End Associate

ShopRite
05.2023 - Current
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Improved efficiency by multitasking during peak hours, simultaneously managing cash register and directing floor activities.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Store Associate

LIDL
10.2022 - 07.2023
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Education

Associates in Business Administration - Business Administration

Nassau Community College
Garden City
07.2026

High School Diploma -

James Madison High School
Brooklyn, NY
06.2020

Skills

Customer Service

Time Management

Front-end Performance Optimization

Product restocking

Cash Handling

Team Cooperation

Attention to Detail

Decision-Making

Languages

English
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Front End Associate

ShopRite
05.2023 - Current

Store Associate

LIDL
10.2022 - 07.2023

Associates in Business Administration - Business Administration

Nassau Community College

High School Diploma -

James Madison High School
Sana Akhtar