Sana Gilani
Armonk,NY
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
16
16
years of professional experience
Work History
Assistant Property Manager
Dolphin Property Services LLC
03.2022 - Current
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept accurate records of all resident and tenant correspondence.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Escalated major issues to property manager for immediate remediation.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Accounts Receivable Assistant
Brookdale Hospital
06.2012 - 12.2013
- Investigated account discrepancies by obtaining and verifying information from customer service and sales department staff.
- Tracked payment and budget activity to assist with projections and forecasting.
- Used Excel and [Type] databases to total, debit and credit accounts.
Intern
SUNY Purchase
03.2010 - 06.2010
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Server
Dunkin Donuts
02.2009 - 10.2009
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Cashier
Atlantic and Pacific
03.2008 - 09.2008
- Check customers out
- Help customers find what they need
- Restocked produce
- Counted cash register
- Help customers with western union
Intern
C&C Affordable Management
05.2008 - 08.2008
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
Education
Certificate - Paralegal
SUNY Stony Brook
Stony Brook, NY08.2023
Associate of Applied Science - Human Services
College of Westchester
White Plains07.2023
Skills
- MS word, MS excel, MS PowerPoint
- Access database
- SQL Scripting
- Adobe Photoshop
- Adobe Dreamweaver
- Appointment Scheduling
- Property Management
- Collect Payments
- Customer Satisfaction
- Legal Notice Preparation
- Effective Conflict Resolution
- Monthly Fee and Payment Collection
- Database Management
- Cloud-Based File Management
- Local and State Laws
- Creative and Adaptable
Languages
Urdu
Native or Bilingual
Timeline
Assistant Property Manager
Dolphin Property Services LLC
03.2022 - Current
Accounts Receivable Assistant
Brookdale Hospital
06.2012 - 12.2013
Intern
SUNY Purchase
03.2010 - 06.2010
Server
Dunkin Donuts
02.2009 - 10.2009
Intern
C&C Affordable Management
05.2008 - 08.2008
Cashier
Atlantic and Pacific
03.2008 - 09.2008
Certificate - Paralegal
SUNY Stony Brook
Associate of Applied Science - Human Services
College of Westchester
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