Sana Haseeb
Katy,TX
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Skilled in customer service and technical support, demonstrating a keen ability to manage workloads efficiently. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Quality Assurance Analyst
Lubinz Retailers
Katy, TX
09.2023 - 08.2024
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
Bank Teller
Prosperity Bank
Houston, TX
11.2022 - 08.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Office Coordinator
Housing Development
Houston, TX
06.2021 - 08.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
Education
Master Of Information System Management - Business Administration And Management
University of Houston
Houston, TXMaster Of Information System Management - Business Administration
Houston Community College
Houston, TX09.2023
Skills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Issue Resolution
- Technical Support
- Customer Service
- Documentation skills
- Team Collaboration
- Workload Management
Timeline
Quality Assurance Analyst
Lubinz Retailers
09.2023 - 08.2024
Bank Teller
Prosperity Bank
11.2022 - 08.2023
Office Coordinator
Housing Development
06.2021 - 08.2022
Master Of Information System Management - Business Administration And Management
University of Houston
Master Of Information System Management - Business Administration
Houston Community College