Sana Ibrahim
Sterling Heights
Overview
3
3
years of professional experience
Work History
Loan Processor
Rapid Home Lending
01.2025 - Current
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Set up and completed loan submission packages.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Handled any conditions sent from underwriting departments.
- Provided quick turnaround times to maintain fast-past schedule.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
Credit Card Processing Manager
Paylink Merchant Services
04.2023 - 01.2025
- Responded to customer requests for products, services, and company information.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Connected customers with services based on individual needs and vendor capabilities.
Certified Occupational Therapist Assistant
Select Rehabilitation
01.2022 - 04.2023
- Performed assessments during treatment to determine progress according to goals.
- Recommended equipment to use in-home to maximize opportunities for wellness.
- Consulted with direct-care staff to implement best methods to achieve therapy goals.
- Customized standard plans to meet individual abilities and needs.
- Coordinated interventions with multidisciplinary treatment team.
- Assisted patients with activities of daily living (ADL) and functional mobility to increase comfort and quality of life.
Education
Associate of Applied Science - Occupational Therapy
Macomb Community College
Warren, MI05-2021
Associates Degree - General Studies
Macomb Community College
Warren, MI05-2021
Skills
- Detail Oriented
- Strategic Planning
- Relationship Building
- Collaboration
- Data Entry
- Flexible & Adaptable
- Multitasking Abilities
- Organization & Time Management
Timeline
Loan Processor
Rapid Home Lending
01.2025 - Current
Credit Card Processing Manager
Paylink Merchant Services
04.2023 - 01.2025
Certified Occupational Therapist Assistant
Select Rehabilitation
01.2022 - 04.2023
Associate of Applied Science - Occupational Therapy
Macomb Community College
Associates Degree - General Studies
Macomb Community College