Sana Khan

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Answered phone promptly and directed incoming calls to correct offices.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered central telephone system and directed calls accordingly.

Work From Home With HR Block PRE SEASON CDAS

• Answered phone calls and answered questions from potential customers.
• Acted as first point of contact and set appointments for prospective clients.
• Handled complaints and questions, and re-directed calls to other team members.
• Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
• Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
• Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
• Increased appointment scheduling efficiency by implementing user-friendly software systems.
• Collaborated with team members to ensure full coverage and optimal scheduling of appointments across departments.
• Educated customers on product and service benefits, explaining features and answering questions.
• Set up appointments with interested customers according to schedule availability.

• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Data Entry Support

• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Scanned documents and saved in database to keep records of essential organizational information.
• Followed established procedures to enter and process data correctly.
• Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
• Supported other departments as needed, demonstrating adaptability and versatility in handling varied assignments.
• Completed data entry tasks with accuracy and efficiency.
• Organized, sorted, and checked input data against original documents.
• Created and maintained data entry logs to track data entry activities.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Organized product displays to attract potential buyers and increase sales conversions.
• Trained personnel on policies, procedures and communications for in-person and telephone etiquette.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.