SANA LASANI
Sterling,VA
Summary
Experienced professional offering proven expertise in overseeing Cargo operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player.
Overview
12
12
years of professional experience
Work History
Night Auditor
Marriot Hotel
STERLING , VA
04.2024 - Current
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
Cargo Operations Agent
TURKISH AIRLINES
STERLING , VA
03.2020 - 11.2022
- Coordinated with shippers, receivers, airlines, trucking companies, customs officials, and other personnel to facilitate the movement of freight.
- Processed paperwork related to shipping orders including bills of lading, invoices and manifests.
- Monitored delivery progress using tracking systems such as FlightStats or FlightView.
- Assisted customers with their inquiries regarding shipment status or documentation issues.
- Established effective communication channels between carriers and consignees in order to promote smooth flow of information exchange throughout the supply chain process.
- Developed strategies for minimizing delays due to weather conditions or other unforeseen events that could affect transportation schedules.
Customer Service Representative
QATAR AIRWAYS
Doha
02.2015 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Flight Attendant
Saudi airlines
Jeddah
03.2012 - 01.2015
- Provided safety instructions to passengers prior to takeoff and landing.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Verified boarding passes and passports for all passengers.
- Greeted passengers, answered questions, and directed them to their seats.
- Delivered onboard customer service including food and beverage service.
Education
Bachelor of Science - Journalism
Bahria University
Karachi 02-2012
Skills
- Front Desk Operations
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Oral and written communications
- Complaint resolution
- Decision-Making
Timeline
Night Auditor
Marriot Hotel
04.2024 - Current
Cargo Operations Agent
TURKISH AIRLINES
03.2020 - 11.2022
Customer Service Representative
QATAR AIRWAYS
02.2015 - 12.2017
Flight Attendant
Saudi airlines
03.2012 - 01.2015
Bachelor of Science - Journalism
Bahria University