Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SANA MALIK

Orlando,FL

Summary

An enthusiastic professional looking for a company that can challenge my managerial and technological skills while providing me opportunities to grow with a company. Multilingual in English and Urdu

Overview

12
12
years of professional experience
1
1
Certification

Work History

Testing Coordinator at Accessibility Services

Rollins College
03.2024 - Current
  • Applies an advanced understanding of state laws, rules, policies and procedures in the specialized area of state and county assessments in order to organize, manage and execute assessments
  • Supervise test administration, test security procedures and make-up administration procedures of each assessment
  • Scheduling the day of the test, securing a space large enough for the exam, hiring test proctors, and ensuring that everything is prepared for the day of the exam
  • Enhanced testing efficiency by streamlining test coordination processes and procedures.

ADMINISTRATIVE ASSISTANT

Digital Realty
01.2021 - 12.2023
  • Performed general administrative duties, including copying, faxing and filing
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes
  • Oversaw office inventory activities, including ordering and requisitions, stocking, and shipment receiving
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled follow-up
  • Collate and distribute mail Prepare communications, such as memos, emails, invoices, reports and other correspondence Write and edit documents from letters to reports and instructional documents Create and maintain filing systems, both electronic and physical Manage accounts and perform bookkeeping
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.

Supervisor

RICOH
12.2016 - 04.2021
  • Directed the corporation’s international copy center, supervised center’s staff, guided production, increased awareness of services offered and exceed quarterly service targets
  • Supervised all hourly employees, temporary staff and managed production requests
  • Managed monthly billing process on international corporate account and maintained billing system for building supplies with monthly revenue ofn$50,00-$80,000 per month
  • Managed multiple purchasing logs, monitor inventory logs and maintain relationship with account and department supervisors
  • Assigned and supported copy center’s print requests, estimates and quotes scheduled jobs and increased efficiencies of production quality and reduced completion time
  • Produced and efficient quality control schedule for delivery and pickup of client’s requests
  • Developed and trained staff in production phases, pre-press, finishing, binding and billing
  • Created reports and logs to demonstrate transparenct with account manager and ensure key requirements of contract were met and exceeded.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Passenger Service Agent

Etihad Airlines
09.2012 - 01.2014
  • Providing information to passengers about flight times, gate changes, delays, and other pertinent information Processing boarding passes, checking identification documents, and directing passengers to security checkpoints Coordinating with other ground staff to arrange for transportation and hotel accommodations for passengers who need assistance Assisting with wheelchair boarding procedures and helping passengers with disabilities board or disembark from aircraft Handling customer complaints, helping resolve disputes, and referring problem cases to supervisors for further attention Recommending services such as food, duty-free products, pillows, blankets, or entertainment materials based on passenger preferences Greeting passengers at airports and providing information about flight schedules, delays, or cancellations Assisting passengers with stowing carry-on bags in overhead compartments or under seats Performing safety checks of aircraft before boarding begins to ensure that emergency exits are not blocked and that life vests are available if needed
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Resolved passenger issues with empathetic communication and effective problem-solving techniques.

Education

CENTREVILLE HIGH SCHOOL

CRIMINAL JUSTICE -

Monterey Peninsula College

Skills

  • Microsoft Office Suite
  • Windows 7
  • Windows 8
  • Mac
  • Slack
  • Zoom
  • JIRA
  • Salesforce
  • Team Leadership
  • Training/Development
  • Document Management
  • Developing Reports
  • Staff Management
  • Vendor Management
  • Strategic Planning
  • Complex Problem Solving
  • Attention to Detail

Certification

  • Salesforce Admin (2024)
  • Security+ (2025)
  • Microsoft Office

Timeline

Testing Coordinator at Accessibility Services

Rollins College
03.2024 - Current

ADMINISTRATIVE ASSISTANT

Digital Realty
01.2021 - 12.2023

Supervisor

RICOH
12.2016 - 04.2021

Passenger Service Agent

Etihad Airlines
09.2012 - 01.2014

CENTREVILLE HIGH SCHOOL

CRIMINAL JUSTICE -

Monterey Peninsula College

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SANA MALIK