Sana Malik
Harrisburg,PA
Summary
Experienced healthcare manager skilled in coordinating patient services for smooth and efficient experiences. Proven track record in managing patient scheduling, insurance verification, and handling confidential patient information. Exceptional communication and problem-solving skills contribute to enhanced patient satisfaction and streamlined office operations.
Overview
12
12
years of professional experience
Work History
Patient Services Coordinator
University of Pittsburgh Medical Center
11.2023 - Current
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Used EPIC to maintain electronic patient files, successfully maintaining over 10,000 patient files.
Medical Office Manager
Dr. IJAZ A ZIA, DPM
03.2020 - 09.2023
- Scheduled laboratory tests or diagnostic imaging studies as directed by physicians
- Ensured medical records were accurately updated with patient information
- Reviewed patient charts prior to physician visit to ensure accuracy
- Assisted with scheduling appointments for patients
- Facilitated communication between clinical staff members to ensure continuity of care
- Processed referrals for specialty care services as needed
- Registered new patients in accordance with HIPAA guidelines
- Coordinated the release of medical records to third parties upon request
- Coordinated insurance authorization for procedures and tests
- Provided administrative support to physicians, nurses, and other healthcare personnel
- Troubleshot and resolved department issues to maintain patient satisfaction and keep optimal patient flows
- Conducted regular audits of medical records to ensure accuracy and completeness of documentation
- Prepared weekly reports summarizing financial performance metrics, such as revenue collections, accounts receivable balances
- Implemented an electronic health record system that streamlined workflow across departments
- Participated in budgeting activities for the practice by analyzing cost trends over time
- Coordinated with insurance companies to verify coverage of services rendered
- Reviewed employee time sheets for accuracy before submitting them for payroll processing
- Organized seminars and workshops intended to educate staff members on new technologies or industry best practices
- Collaborated with marketing team on campaigns designed to increase awareness of the practice among potential patients
- Assisted in resolving conflicts between staff members and addressing any issues that arose related to patient care or safety concerns
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
Research Assistant Clinical Pharmacist
Dr Aisha Jafri
10.2018 - 12.2019
- Assisted pharmacist in research on Biguanides under Diabetes Prevention Program and on recent virus during Pandemic (COVID-19).
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
Insurance Advisor
Maple Insurance Group LLC
05.2016 - 08.2018
- Attended trade shows, conferences, and other events related to the insurance industry
- Generated detailed quotes for prospective customers based on their requirements
- Participated in continuing education activities to stay abreast of latest developments in the field
- Collaborated with underwriters to ensure timely processing of policy applications
- Prepared reports outlining sales performance metrics such as revenue generated by each product line or region
- Identified cross-selling opportunities through analysis of customer data
- Educated clients on the features of various insurance products and services
- Ensured compliance with legal regulations related to insurance policies
- Provided advice to clients on the most suitable insurance policies for their individual needs
Pharmacist
District Headquarters Hospital
03.2013 - 05.2015
- Counseled health care professionals regarding therapeutic options, formulary restrictions, drug interactions and side effects
- Interpreted prescription orders from physicians or other authorized prescribers to ensure accuracy of medication preparation and delivery
- Assessed patient's knowledge of drugs, dosage instructions, interactions and contraindications
- Advised customers on non-prescription medications such as over-the-counter drugs, herbals and nutritional supplements
- Provided medication counseling to patients on the proper use and potential side effects of their medications
- Managed the daily operations of a retail or hospital pharmacy
- Analyzed physician's medication orders for correctness according to policy guidelines
- Performed administrative duties such as updating patient information or submitting insurance claims forms
- Consulted with patients to explain medication use, side effects and dosage directions as prescribed
- Monitored medication inventory levels and kept detailed documentation in company software
Education
Master of Science - Healthcare Policy And Administration
Pennsylvania State University
University Park, PA05-2023
Doctor of Pharmacy (PharmD-D) - Medicine
College of Pharmacy, Government College University
03.2015
Skills
- Strong Organization
- Financial Procedures Adherence
- HIPAA Compliance
- Scheduling Diagnostic Procedures
- Training Coordination
- Problem-Solving
- Post-Discharge Care Coordination
- Patient Education
- Quality Assurance
- Work Quality Evaluation
- Relationship Building
- Team Collaboration
Patient confidentiality
Follow-up care coordination
Patient check-in
EMR
References
Available upon Request
Projects
- Prepared a four diamond model for the treatment of Multiple Sclerosis in Quality
- Management for patient care Wrote a Policy memo for Medicaid expansion and compared it among different states in the U.S. during COVID-19
- Designed a Marketing campaign for Home Health Center for elderly people under Cleveland Clinic Ohio
- Studied policies for workplace drug abuse and mental health treatments and healthcare systems and policies globally
- Master's Thesis involved Healthcare Workers Burnout during COVID-19 globally
Accomplishments
- Supervised team of 25 staff members.
- Student of the year Award -2007
- Scholarship holder two times in Masters.
- Employee of the year based on Performance- Maple Insurance
Languages
Urdu
Native or Bilingual
English
Full Professional
Punjabi
Professional Working
Timeline
Patient Services Coordinator
University of Pittsburgh Medical Center
11.2023 - Current
Medical Office Manager
Dr. IJAZ A ZIA, DPM
03.2020 - 09.2023
Research Assistant Clinical Pharmacist
Dr Aisha Jafri
10.2018 - 12.2019
Insurance Advisor
Maple Insurance Group LLC
05.2016 - 08.2018
Pharmacist
District Headquarters Hospital
03.2013 - 05.2015
Master of Science - Healthcare Policy And Administration
Pennsylvania State University
Doctor of Pharmacy (PharmD-D) - Medicine
College of Pharmacy, Government College University
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