Detail-oriented office manager with expertise in scheduling coordination, patient intake management, and electronic health records. Committed to maintaining confidentiality and enhancing operational efficiency.
Hi, I’m
Sana Mamoon
Woodbridge,VA
Summary
Overview
3
years of professional experience
1
Certification
Work History
Aligned Minds PsychiatryFredericksburg, Virginia
Office Manager
05.2025 - Current
Job overview
- Managed daily office operations for a mental health practice.
- Coordinated scheduling and appointments for patients and staff members.
- Oversaw patient intake processes and maintained confidential records.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated leadership skills in managing projects from concept to completion.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Completed bi-weekly payroll for [Number] employees.
- Kept high average of performance evaluations.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Interceded between employees during arguments and diffused tense situations.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new hotel services and products to support promotional efforts.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Holistic Psychiatry Medical Center Stafford, Virginia
Administrative Assistant
01.2024 - 10.2025
Job overview
- Managed patient scheduling and appointment confirmations for holistic psychiatric services.
- Coordinated communication between staff, patients, and healthcare providers effectively.
- Maintained electronic health records in compliance with privacy regulations and standards.
AmazonFranconia, Virginia
Customer Service Representative
01.2023 - 06.2025
Job overview
- Assisted customers with inquiries through various communication channels.
- Resolved customer complaints efficiently and professionally.
- Educated customers on product features and services available.
- Responded to customer requests for products, services, and company information.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Investigated and resolved customer inquiries and complaints quickly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Government Degree College Okara, Punjab
University Overview
Skills
- Office administration
- Scheduling coordination
- Patient intake management
- Electronic health records
Certification
- Medical Billing
Timeline
Office Manager
Aligned Minds Psychiatry
05.2025 - Current
Administrative Assistant
Holistic Psychiatry Medical Center
01.2024 - 10.2025
Customer Service Representative
Amazon
01.2023 - 06.2025
Government Degree College